About this opportunity:
We are now looking for a Backoffice RAN Engineer having Ericsson Experience on 2G/3G/4G/5G technology, with end-to end understanding of the latest Mobile Networks architecture to drive and support various Technologies related tasks & deliveries in Managed Services Operations.

What you will do
•    Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work.
•    Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate.
•    Append all Tickets with concise, appropriate notes on activities taken to make work executable – Access Requests, Confirmation and Approval dates and times and references etc.
•    Lead the team & able to handle the customer calls & emergency bridges & ensure prompt escalation to the Management whenever deemed applicable.
•    Handle governance calls & prepare all type of network reports & PPTs to present to the customer.
•    To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism, and high energy.
•    Tools Used: - Winfiol, OSS, ENM, Ticketing Tool, Other Event/Incident Management tool & Authorized 3PP tools as per project requirement.
•    Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation.
•    To prioritize faults to meet SLA/WLA.

You will bring
•    Must have sound knowledge of RNC/BSC/RBS and Fronthaul TX equipment’s like SIU/Routers.
•    Should possess knowledge of RAN 2G/3G/4G/5G Network KPI’s and able to promptly analyze, report and resolve issues.
•    Real time Critical TT handling for customer Complaint related issue.
•    Give End to End support for any RAN and Network related issue
•    To monitor the system alarm and escalate every case like BSC hardware fault
•    Transmission fault as per escalation matrices and perform the necessary steps as per process.
•    To analyze Health Checkup, Fallback report for each RNC and BSC as part of preventive Maintenance and taking the corrective action to resolve any fault found on daily basis.
•    Telecommunications knowledge e.g. GSM, WCDMA, LTE technologies, traffic concepts, handover concepts, signaling and product functional demands.
•    General understanding call flows, channel concepts, Cell site related issues, broad knowledge of Linux/Unix operating system is essential.
•    Ericsson/Huawei/Nokia Integration experience
•    Must have understanding of Core/IP architecture and functionality of connected nodes and able to co-relate faults which are affecting Access network.
•    Having on-hands experience in RAN nodes.
•    Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/or equivalent.
•    Years of experience: 3-6 years