Engineer - Service delivery - Pranav Kamath Sr.Engineer - Service delivery - Nikish reddy Job Description: Provided technical support for Avaya voice products to enterprise customers via phone, email, remote sessions and on-site. Server installation, upgradation & maintenance (Dell, HP and Lenovo). VMware ESXi 5.5, 6.0, 6.5, 6.7, 7.0 installation, upgrade, administration, support & maintenance. Installing, configuring and troubleshooting Avaya media gateways and firmware upgrade. IP and SIP phones firmware upgrade and SIP – H.323 protocol conversion. Developed a strong understanding of the AVAYA AURA applications like CM, SM, SMGR, AES, Gateways many more and its features, capabilities, and functionalities. Replacement TN cards, Fans and Power Units. Installing and Maintenance AVAYA analog, digital, IP and SIP phones. Creation of IP and SIP phone extensions and troubleshooting. Preventive Maintenance (PM) activities for all Avaya applications. Experience : Nikish - 6yrs total, 3yrs in Blackbox, Engineering in Electronics and communication Experience : Pranav kamath- total 3yrs, Engineering in Mechanical