You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

 

The Engineering Director, Network Operations Center East, will be responsible for maintaining the highest level of availability for American Express' data network services. In this Position the director will lead the Network Operations Center east team, managing a talented team of network engineers supporting Network Routing and Switching, Load Balancing Services, DNS and DHCP, and large global wide area network. They will be focused on alert response, investigating various reported incidents, and working with American Express technical teams to resolve complex problems.

 

Provide ‘hands on’ technical support for incident circumvention as needed Assess and provide feedback on monitoring and availability topics Drive a world-class customer service culture within the team and through personal example. Work outside of business hours as needed during major incidents (24x7x365 on call).   Hire and retain talent. Build, manage and lead a team of highly talented engineers. Works closely with infrastructure, product, engineering and solutions on feature sets that impact multiple platforms and products.

 

 

Qualifications:

      •      Over 10 years of experience in supporting large enterprise/data center networks, and at least one year of demonstrated leadership experience over a team of engineers.

      •      Expert level knowledge in Cisco NX-OS/IOS, and Arista.

      •      Expert level knowledge in F5 LTM and GTM products.

      •      Expert level knowledge in TCP/IP analysis.

      •      Strong understanding of network security best practices.

      •      Strong understanding of software-defined data center concepts.

      •      Strong understanding of TCL and Python scripting languages.

      •      Excellent communication skills.

      •      Demonstrated ability to manage high pressure situations.  

 

Education:

      •      Bachelor’s degree in computer science or another related IT field preferred.

      •      Valid CCNP certification within the past 5 years.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.