Job Description: What will you do? Perform on-site installation, repair, maintenance, qualification, and validation of Multi Vendor (MVS) CAT II designation instrumentation with a focus on the following: + Chromatography (Cytiva AKTA FPLC, Agilent & Waters HPLC, Waters UPLC) + Liquid Handlers (Agilent BRAVO) + Cell Counters (Beckman ViCell XR) + Shimadzu UV-Vis + Other areas of focus include but not limited to: Kuhner shakers, Millipore Air Samplers, Water Purification, back up support for on site CAT I Engineers (incubators, centrifuge, plate washers, etc.) + Must be client-focused, working in conjunction with other ULS teams and Sales. + Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks. + Reviews reports and documentation from customers and inspects malfunctioning product to determine nature and scope of problem. + Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action. + Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs. + Analyzes Chemistry and instrument reports in the process of diagnosing technical or application problems. + Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer. + Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers. + Other duties may be assigned. How will you get here? + Education Bachelor’s Degree in Chemistry, Sciences or related field preferred Experience. + 5+ years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation in particular Chromatography. + Hands-on experience with benchtop laboratory instrumentation systems Knowledge, Skills, Abilities. + Effective communication skills and establishing good customer rapport are essential + Ability to prioritize service requests and produce clear and concise documentation + Must be available to travel overnight up to 10% within the territory or other areas as required. + Ability to safely lift 50 lbs with assistance on occasion. + Ability to safely lift and carry 25-30 lbs continuously throughout the day. + Ability to bend, squat, stretch, and reach on a daily basis in a service function. + Ability to travel overnight at a minimum of 10%, after initial training period + Maintain a valid driver’s license and safe driving record. + Regular and Reliable Attendance