English - Customer Success Specialist
Concentrix
Job Title:
English - Customer Success SpecialistJob Description
The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.Manage high volume of customer contacts and communications through phone and email each dayUse contact search and productivity tools to verify contact information is accurateConduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completionDevelop a level of product knowledge to speak intelligently to customers and address specific objectionsDocument and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systemsCapture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, \"Voice of the Customer\"Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usageWork with teams and management to promote a positive customer experienceLocation:
EGY Cairo Egypt-Smart Village Building B2110Language Requirements:
English (Required)Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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