Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description

• Develop and document new troubleshooting procedure of existing and beta products, including BKMs. Work with Knowledge System Modeler to incorporate new symptoms into knowledge data base.  
• Respond to customer requests and perform complex problem diagnosis and problem resolution. 
• Acting as Factory Specialist to provide Field Service organization with technical product knowledge and on-site support. Identify causes, root causes, POA, and resolution. Respond to first level service request. Determine appropriate troubleshooting method to quickly resolve customer tool issues. 
• Lead medium-sized projects e.g. H2H, Eval, beta product introduction to characterize, perform beta testing, collect tool performance data, and gap analysis. Successfully drives closure with the division on field identified issues (specific examples)
• Create and evaluate tool data and service plans of actions.(POA)
• Assist in developing procedures, standards, training material, and other technical documentation. Develop Product Knowledge troubleshooting and solution models.
• Review and evaluate quality of data in other related technical documents.
• Serve as Technical Support representative  for GSS PLC projects.
 • LKS Instructor Participation (up to 10% of the time or as needed)
 •Participate in LKS course improvement (audit, course revamp, etc….)
 •Create and/or Provide advanced training (structured or informal)
 •Target time in the fab is approx 30-50%
 •Target time in training (receiving) is approx 10-30%

Minimum Qualifications

Master's Level Degree or work experience of 2 years , Bachelor's Level Degree or work experience of 3 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer