**Overview** Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com . **Responsibilities** + Ensure exceptional customer service to internal and external customers + Accurately enter and process enrollment forms into the system and validate all information. + Audit home enrollments to verify risk management and eligibility requirements are met and ensure all information is complete and accurate + Identify and resolve inadequate applications and associated revenue by performing follow ups through written and oral communication within required timeframes + Ensure that Service Level Agreements and deadlines are met by coordinating and following up with all necessary parties + Manage assigned SharePoint tasks by administering the enrollment underwriting process, which includes researching facts and gathering documentation necessary to ensure are standards and requirements for the enrollment have been met by Builder/Seller to complete enrollment. + Document all customer interactions in a clear, concise and informative matter + Other duties as assigned **Qualifications** + Associates degree or equivalent business experience with proven college-level writing skills and exceptional verbal communication skills + Excellent Data Entry Skills with the ability to accurately and efficiently enter data into applications and confirm all information is accurate. + Possess critical thinking skills to analyze and negotiate a resolution with experience in resolving highly escalated situations + Strong ability to multi-task and manage competing priorities + Methodical in approach and attention to detail + Excellent written and verbal communication skills with the ability to apply problem solving skills to complex situations. + 1-2 years of office work experience and enjoys working with clients and collaborating with team members + Must have proficient computer skills working in Word, Excel, and Outlook **Need help finding the right job?** We can recommend jobs specifically for you! **Job Locations** US **ID** 2025-3622 **Category** Customer Service/Support **Type** Full Time **Company** AHS American Home Shield Corp