Responsibilities

Become a trusted advisor for each Enterprise account by maintaining a great relationship with key members at the customer’s corporate, franchise, and/or local site.  Become an advocate for each Enterprise account within Shift4 to make sure all activities are scheduled and prioritized correctly.  Oversee all orders from (Order to Install) managing external and internal resources to ensure each customer order is installed in a timely and accurate manner.  Collaborate with Business Development, Product, and Product Development to support prospects and customer solutions with complex deployments.  Partner with Business Development to manage and grow each Enterprise Account where possible. Attend weekly calls/meetings for new openings, current projects, Q&A on features/functionality questions  Provide an escalation path for site issues/concerns as needed. This may include support issues, billing questions, equipment/warranty questions, etc.  Provide reports as requested to include case statistics, support statistics, user access, etc.  Liaison with business development concerning enterprise account challenges, opportunities, corporate structure changes, initiatives.  Conduct business review as requested.  Provide agenda, deck, call orchestration. Work with enterprise account vendors as needed for escalations, issues, new feature pilots/testing.  Process add on orders as needed for enterprise customers to include change of ownership, change of service, additional equipment, replacement equipment, configuration changes.  Provide lead information to BD on upcoming new openings, change of ownerships, etc. where full acquiring opportunities exist.  Demonstrates leadership skills and the ability to work in challenging environments.  Demonstrates strong communication skills and the ability to target messages to the right levels of an organization.

 

Qualifications

Bachelor’s degree in Business or Information Technology fields.  Account Management or relevant experience within the Food & Beverage or Hospitality industry. Payments experience and strong understanding of the Payment industry is preferred.  Strong understanding of hardware platforms and configuration methods is preferred.  Experience in hardware deployment and logistics is a plus.  We are looking for individuals that are extremely self-sufficient, available to work flexible hours, & hold themselves to the highest standards of professionalism.