Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To deliver on the Enterprise Direct value proposition by managing a portfolio of clients through the direct banking sales and service model (i.e. email, phone calls and other digital platforms available) for service and transactional solutioning as well as leveraging the existing branch footprint and relevant stakeholders.

Qualifications

Bachelor’s Degree in Commerce or related.

Additional Information

Experience:

3-4 years: Experience in sales and relationship management of clients and able to drive profitability and build relationships or leverage from client’s interactions and touch points. Proven successful track record in sales and service. Knowledge of the bank’s products, services and digital platforms.

Key Responsibilities:

Grow the Enterprise Direct new to bank clients, balance sheet and income statements in line with business strategic objectives.Acquire and open new business accounts and cross sells additional products and services in line with client needs by identifying and referring sales leads to relevant stakeholders.Educate clients regarding the value of using self-service channels (e.g., Internet Banking, ATMs and Mobile Banking) to empower clients and minimise ad-hoc service requests.Educate clients with regards to lending application processes (e.g. vehicle finance, overdraft, credit card, loans, cash, etc.), credit
maintenance processes (e.g. annual reviews) and account conduct expectations.Promote and pro-actively sell a range of banking offerings and solutions to meet the financial needs of Enterprise Direct clients
(e.g., initiating outbound calls to reactivate dormant accounts) in line with the segment value proposition.

Behavioural Competencies:

Articulating InformationFollowing ProceduresInteracting with PeopleMeeting TimescalesTeam Working

Technical Competencies:

Cross and Up-SellingCustomer Understanding (Business Banking)Customer Understanding ( Consumer Banking)Product Knowledge (Business Banking)Product Related Systems (Business Banking)