Enterprise Digital Health Specialist Senior - Innovations - Day Location: WellSpan Health, York, PA Schedule: Full Time Hours: M-F Day Full Time: 40 hours/week General Summary Performs diversified duties to manage or to contribute to a portfolio of digital health products and/or platforms. Collaborates regularly with individuals across the department and organization, including Service Lines, Operations, IT, Legal, etc. Duties and Responsibilities + Manages strategic direction, vision, and scope for assigned portfolio of Enterprise Digital Health products and/or platforms. + Collaborates with internal and external stakeholders to build and promote Enterprise Digital Health initiatives. + Establishes and monitors key performance indicators to inform quality improvement programs, future development and expansion opportunities. + Maintains an expert understanding of healthcare application support skills and information technology knowledge. + Delivers quality and timely project initiatives, product implementations, application maintenance, database management, education and change management with a focus on system security, efficiency, effectiveness and best practice. + Monitors, reports and appropriately escalates product and/or platform system analytics and key success measures. + Provides issue resolution, organizational training and communication, and identification of improvement opportunities. + Responds to customer service and technical support needs with critical thinking, problem solving and general troubleshooting. + Provides project scoping, project planning, execution and problem solving. + Communicates project status and deliverables, obtains and applies feedback, anticipates client needs and identifies new opportunities. + Fosters collaboration with other departments, organizations, and vendors. + Mentors colleagues within the innovation team and across the organization. Serves the organization as a preeminent expert on innovation-related subjects like digital/connected health, human-centered design, digital marketing, modern advertising strategies, marketing automation, etc. + Responsible for the experience of working with the EDH&V team and the overall quality of the EDH&V team products and deliverables. Travel Requirements: + Estimated Amount: - Able to periodically travel. Qualifications Minimum Education: + Bachelors Degree Required + Masters Degree Preferred Work Experience: + 5 years Relevant experience with Epic Welcome application required. + Applicable business, digital, technical and product management experience. Required + Experience with Digital Health Products preferred Licenses: + Certified in Epic Upon Hire Preferred Knowledge, Skills, and Abilities: + Excellent organizational, interpersonal, written and oral communication skills, project planning and computer skills. + Exceptional customer service skills. Note:Prefer candidates in EST time zone. Benefits Offered: + Comprehensive health benefits + Flexible spending and health savings accounts + Retirement savings plan + Paid time off (PTO) + Short-term disability + Education assistance + Financial education and support, including DailyPay + Wellness and Wellbeing programs + Caregiver support via Wellthy + Childcare referral service via Wellthy Apply Now You’re unique and you belong here. At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email atcareers@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us. WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.