We are looking for an experienced Enterprise IT Monitoring and Management Specialist with a primary focus on Broadcom DX Operational Intelligence (DX OI) and similar monitoring solutions. The ideal candidate will possess a strong understanding of enterprise IT monitoring, AI-driven insights, and operational intelligence to ensure our IT infrastructure remains optimized, resilient, and proactive. Preference will be given to candidates with hands-on experience in Broadcom DX OI, but familiarity with alternative tools such as Splunk IT Service Intelligence (ITSI), Dynatrace, AppDynamics, New Relic One, and others is highly desirable.

Key Responsibilities:

Implementation and Management of Monitoring Solutions:

Lead the deployment, configuration, and optimization of Broadcom DX Operational Intelligence (DX OI) and other related tools (e.g., Splunk ITSI, Dynatrace, AppDynamics, and Datadog) to deliver seamless enterprise-wide monitoring.Ensure effective real-time monitoring across applications, infrastructure, and cloud services by setting up data ingestion, dashboards, and alerting systems for immediate insights.

Cross-Platform Integration:

Integrate DX OI with other monitoring tools, such as New Relic One, IBM Instana, and SolarWinds AppOptics, to ensure unified visibility across multi-cloud and hybrid IT environments.Establish and maintain data pipelines for centralized log, event, and metric data aggregation, enabling comprehensive monitoring and root-cause analysis.

AI-Driven Insights and Automation:

Leverage AI-driven capabilities in DX OI and similar tools to detect anomalies, predict issues, and reduce incident response time.Apply automation for monitoring configurations, alert tuning, and incident workflows to improve operational efficiency and reduce manual intervention.

Advanced Analytics and Problem Resolution:

Utilize advanced analytics and machine learning from DX OI, Splunk ITSI, and Datadog for root-cause analysis, risk prediction, and issue remediation.Collaborate with IT operations and application support teams to ensure timely resolution of incidents, leveraging insights from tools like Dynatrace’s Smartscape and IBM Instana’s AI-driven diagnostics.

Optimization and Continuous Improvement:

Regularly review and optimize monitoring configurations across all tools, including DX OI, Elastic Observability, and Microsoft Azure Monitor, to enhance performance, alert accuracy, and relevance.Evaluate new features, industry trends, and emerging capabilities across monitoring solutions to ensure the organization remains at the forefront of IT monitoring technology.

Documentation and Knowledge Sharing:

Develop and maintain documentation for monitoring configurations, incident response workflows, and troubleshooting guides.Train IT operations and support teams on effective use of monitoring tools, focusing on DX OI and key alternatives, to foster a proactive, data-driven culture.

Preferred Technologies:

Experience in the following tools is highly valued:

Primary Focus: Broadcom DX Operational Intelligence (DX OI)Alternatives:Splunk IT Service Intelligence (ITSI): Advanced data analytics for anomaly detection and root-cause analysis.Dynatrace: End-to-end observability with automated root-cause analysis across applications and infrastructure.AppDynamics: Application performance and business transaction monitoring for optimizing end-to-end services.New Relic One: Full-stack observability with intuitive dashboards and real-time alerts.Datadog: Cloud monitoring platform with strong integration capabilities.ScienceLogic SL1: Automated monitoring and hybrid cloud management, especially suited for complex environments.IBM Instana: Real-time observability with AI for distributed applications.SolarWinds AppOptics: Application performance monitoring integrated with other SolarWinds tools.Elastic Observability (ELK Stack): Open-source solution for monitoring, log analytics, and visualization.Microsoft Azure Monitor: Native monitoring for Azure applications and hybrid cloud environments.

Qualifications:

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.Experience: 5+ years in IT monitoring and management, with specific experience in Broadcom DX OI and at least one or more alternative tools.Technical Skills:Proficiency in configuring and managing Broadcom DX OI, including anomaly detection, data visualization, and AI-driven insights.Familiarity with alternative platforms such as Splunk ITSI, Dynatrace, and New Relic, with an understanding of each tool’s unique strengths.Hands-on experience with machine learning and AI applications in IT monitoring, especially for proactive issue detection.Soft Skills:Strong analytical and problem-solving skills.Excellent communication skills and ability to work across IT, DevOps, and application support teams.

Basic Qualifications:

U.S. Citizenship Required

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates.  Red River will not tolerate discrimination or harassment based on any of these characteristics. 

Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.