Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A Healthier Future. It’s What Drives Us to Innovate.

At Roche, our purpose is simple but profound: to continuously advance science and ensure everyone has access to the healthcare they need, today and for generations to come. We’re creating a world where we all have more time with the people we love—and that’s what makes us Roche.

This role is part of the Master Data Management (MDM) division, where we are dedicated to providing world-class operational support and driving seamless collaboration across departments to ensure efficiency and innovation. At Roche, we don’t just maintain data—we transform it into actionable insights that enable impactful decisions, supporting business needs and customer satisfaction worldwide.

The Opportunity:

As an MDM Associate, you will play a crucial role in ensuring our technological architecture meets user requirements while maintaining day-to-day operations in line with established service levels and SOPs. Your work will be pivotal in ensuring smooth data flow across our global business processes, enabling Roche to stay at the forefront of healthcare innovation.

Service Delivery:

In this role, you’ll be responsible for performing a variety ofcruciall tasks, including but not limited to:

Conducting system analysis, issue resolution, and inquiry handlingEnsuring process compliance across all relevant activitiesHandling incoming incidents, supporting Roche affiliatesUtilizing our ticketing system for managing incoming requests and issuesWorking within agreed SLA thresholds for incident resolution and requestsActing as the first point of contact for business users in the maintenance of Supplier, Customer, Employee, and Intercompany Master Data

Documentation Handling and Reporting:

Maintaining process documentation, training materials, and an extensive knowledge baseEnsuring all documentation remains up to date, clear, and accessible for continuous learning and operational efficiency

Cross-Functional Collaboration:

Proactively seeking opportunities to enhance collaboration between teams and functions across various regions and departmentsTraining & Advisory:Developing learning paths and materials for training sessionsContributing to cross-departmental initiativesCoordinating with support teams for process and system changesOffering cross-department training to help upskill other teams within RocheService Transition, Project Management, and Process Improvement:Handling projects and supporting global initiatives from initiation to executionAssisting with deployment support, including data collection, training, and testingEngaging in technology projects, including functional analysis and testing within systems like HP ALM and Scripting Regression TestingFinding opportunities for process improvement and driving implementation plansCoordinating and prioritizing multiple cases and mini-projects simultaneously

Leadership, People, and Culture:

Stakeholder Management:Ensuring regular communication with the Finance & Procurement communityActing as a key escalation point for IT-related issuesBuilding strong relationships with internal stakeholders to understand their business needsDelivering exceptional service support to the business and external partiesPartnering with a variety of business and technical teams to enhance service deliveryUnderstanding customer objectives and working to gather and deliver on their requirements effectivelyActing as a conduit between business and technical support teams, ensuring alignment across the organizationCollaborating across teams to develop an environment of trust and innovationParticipating actively in workshops, meetings, and team-building events

Employees are expected to adhere to Roche’s Safety, Security, Health, and Environmental Protection (SHE) Guidelines and applicable laws, ensuring that mandatory training courses are completed and procedures followed.

Who You Are:

You are a highly effective communicator and team player who thrives in a multicultural environment and exhibits strong service orientation.

Fluent communication skills in English (both written and spoken)Strong customer focus with excellent partner management abilitiesExperience with SAP (FI, MM, CO, SD)Capable of working independently or within a team, handling tasks effectivelyDetail-oriented, innovative, and driven to improve processesProven multitasking and prioritization skillsAnalytical thinking with a focus on continuous improvementMaster Data Management experience (0-1 year)Previous project experience (desirable)Familiarity with SAP technical knowledge (MM, AA, SD modules) is a plusMD basics knowledge (desirable)

Further Requirements:

Experience in Shared Services or Customer Service Centre in a support function is a plusBachelor’s degree in relevant fields such as Finance, Accounting, Information Systems, Data Science, Supply Chain Management, or Operations Management

Why Roche?

By joining Roche, you’ll be part of a global community dedicated to creating significant change in the world. We offer you an environment where you can grow, innovate, and contribute to a healthier future. Ready to make a difference? We look forward to your application!

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.

Roche is an Equal Opportunity Employer.