Enterprise Partnerships, Automation and Analytics Associate

 

Platform Solutions

In Platform Solutions (PS), we power clients with innovative and customer-centered financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering, operations, and risk management:

Transaction Banking, a cash management and payments platform for clients building a corporate treasury systemEnterprise Partnerships, consumer financial products that companies embed directly within their ecosystems to better serve their end customersETF Accelerator, a platform for clients to launch, list and manage exchange-traded funds

Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience.

 

Your Impact

As part of the Product team, you will be responsible for enhancing our operations through deployment and optimization of business systems such as Verint, ASAPP, Intradiem, and other contact center applications.  This role is ideal for a results-driven professional skilled in automation, data analysis, and workflow/productivity improvements.

We have a fast paced result driven culture and we are looking for individuals who are proactive and can work with a sense of urgency. The candidate should have a sense of ownership and should be able to drive results independently while working on multiple concurrent projects.

 

Responsibilities

Lead application mapping and maintaining KPIs within the Verint environment to align with organizational goalsConfigure and manage Verint’s Operations Manager; optimizing routing rules, skill mapping, and queue managementDevelop and deploy strategies for transitioning from pull-based workflows to push-based models, ensuring operational efficiencyDesign and implement data pipelines and automation solutions using automation tools such as Lambda, S3, RDS, or DynamoDBBuild and deploy custom reporting dashboards leveraging Microsoft SQL Report Studio (report builder)Use Python and SQL to develop automation scripts and streamline reporting workflowsAnalyze large datasets to identify trends, productivity opportunities, and coaching insights for Workforce Management (WFM) and Operations teamsPartner with WFM, Operations, and Quality teams to develop Automated Quality Management (AQM) solutions for performance evaluation and operational insightsDesign, develop, and maintain Speech Analytics functionalityAct as liaison between technical and non-technical stakeholders, ensuring alignment of goals and strategiesMapping and maintaining Application Mapping in Desktop Analytics

 

Qualifications

Bachelor’s degree (U.S. or equivalent) or 3 years experience implementing scalable, cloud based solutionsStrong programming skills in Python with a focus on automation and workflow optimizationProficient in SQL for querying and managing large datasetsHands-on experience with Verint Systems or similar workforce management platformsExceptional problem solving and critical thinking skillsStrong written and verbal communication skills, with the ability to influence stakeholders at all levelsSelf-starter with the ability to manage multiple priorities in a fast-paced environmentAbility to handle multiple projects and deadlines without sacrificing professionalismAbility to build and maintain relationships while leading critical business projectsStrong judgment and comfort with ambiguityStrong PC skills required (Excel, PowerPoint, Word)Competitive and entrepreneurial spirit with the ability to work under minimal guidance 

 

PREFERRED QUALIFICATIONS

Experience in speech analytics or category optimization with Verint or similar platformsBackground in analytics-driven rolesFamiliarity with API integrations and system interoperability

 

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. 

 

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. 

 

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:  https://www.goldmansachs.com/careers/footer/disability-statement.html