Raleigh, North Carolina, USA
6 days ago
Enterprise Process Improvement Intern
Overview First Citizens Bank offers an exciting summer internship program that provides development opportunities and hands on work experience while creating a talent pipeline for the Bank. Our interns will apply classroom knowledge in a corporate environment while making a positive impact across the organization and the communities we serve. Come help First Citizens build for the future! Internship dates: 5/28/2025 - 8/01/2025 Responsibilities In this role, you will: * Be part of a dynamic team with interesting projects. * Accountabilities can and may include areas such as research, analytics, projects, strategy, process review and improvement, as well as technology enhancements and support. * Attend professional development sessions, informational sessions, networking and community service events. * Have a dedicated manager and program manager to help you navigate the bank and the internship program. * Be assigned a project, designed to improve a specific process or solve a problem that you will present at the close of the internship. * Prepare a wrap-up presentation to be shared with the division leader and other key stakeholders in the company to outline your accomplishments and experience during the internship Qualifications Required qualifications: * High School Diploma or GED and 1 year of experience * Currently enrolled at an accredited collegiate institution (during the time of the summer program) * Ability to work 40 hours per week during the duration of the program Preferred qualifications: * 3.0 minimum GPA * Strong desire to learn and grow * Possess a positive attitude, naturally curious and enjoys collaborating with others * Strong verbal and written communication skills * Critical thinking skills * Ability to multitask * Ability to adapt and adjust priorities based on business needs * Ability to take direction and absorb information quickly *Experience utilizing MS Visio or similar tool to document process flows *Experience with developing business cases to justify a change * Experience with problem solving and root cause analysis *Ability to analyze and report on data utilizing MS Excel (e.g. Power Queriers, Pivot Tables, vlookups) *Knowledge of statistics tools (e.g. Hypothesis testing, regression) First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.
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