Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.  Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com

We are collaborating with a leading pharmaceutical company based in Belgium and are currently seeking a qualified individual for the crucial position as Enterprise Scheduling Coordinator (ESC) at our vendor’s office in Beerse, Belgium (5 days onsite). This role involves efficiently managing vendor engineers (third party/subcontractor) for on-site maintenance tasks, as well as maintaining and updating a comprehensive schedule of services to ensure optimal customer satisfaction levels.

The main objectives of this position are to:

Represent Agilent Technologies delivering high levels of customer satisfaction in a multifaceted, fast-paced pharmaceutical siteEffective planning and scheduling of engineers for onsite maintenance activitiesManage and update scheduled services plan, ensuring successful completion of services and responding to breakdown repair requestsWork in partnership with customer(s) internal & third-party vendorsEffectively handle contractual response times, minimizing rescheduling and delivering services within satisfactory timelinesBuild successful customer relationships, prioritizing customer requirements and keeping customers informed of any scheduling changes

Responsibilities of the ESC are:

To act as first point of contact for contract queriesDaily management of workload; organizing service visits in accordance with site schedule along with management of associated standards / parts etc. necessary for the successful completion of the serviceDaily administrative duties such as quotation requests, raising purchase orders and reconciling costsphone calls and emails responsesCustomer asset management, ensuring inventories are accurateMonitoring performance metrics ensuring maintenance and repair requests are completed within timeframe agreed with customerTo regularly monitor, raise service orders and maintain correct information in SAP CRM SystemTo be positive, to be a great teammate and demonstrate a passion for the role and customer satisfaction

QualificationsFirst experience in an administrative, scheduling or customer-focused position A university degree in Life Science or Technical field or equivalent would be an advantageFull proficiency in Dutch and English, French is a plusA background/previous experience working in a laboratory environment and GMP would be a strong plusExperience in SAP and Microsoft Office is desired

We are looking for candidates with:

Ability to be a key teammate, take ownership and help your colleagues with a positive demeanorAbility to handle sudden changes in prioritiesShown ability to problem-solve and multi-taskStrong planning, organizational and time management skillsAbility to handle customer and vendor requests via telephone, email, web.Knowledge of planning and administrative tools is preferable Excellent communication skills – verbal, written & listeningWillingness and enthusiasm to participate in on-going training and development

We offer:

Competitive compensation and benefits package (yearly company bonus, private health care, pension scheme, discounted stock purchase plan, medical & life insurance…)Exciting projects in a dynamic collaborative team grounded on an agile cultureCareer development opportunities in an international companyWork-Life-Balance is encouragedPermanent contract in a fast-growing global company

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: Occasional

Shift: Day

Duration: No End Date

Job Function: Services & Support