\nAt Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.\n \n\nEnterprise Support Specialist\nWhy We Have This Role\nThe Enterprise support team is a team of technical experts responsible for leveraging our technology to solve our top tier customers' most complex problems. While in Enterprise Support you will experience close collaboration with XMSM, TAM, RES and ENG teams on a day to day basis.
The role consists of a mix of reactive and proactive activities. Reactive tasks include troubleshooting issues raised by customers as well as providing hands on keyboard break-fix support. The proactive elements involve delivering short term engagements and guidance to customers that provide them with program assurance and technical support. As part of these engagements it will be your core responsibility to analyze potential risks and provide recommendations that will deliver the most impact.\nHow You’ll Find Success\n\n\nLeverage your technical and consulting skills to deliver high quality, impactful assessments through short-term engagements\nTake client issues from inception to resolution with white-glove care\nPartner with Enterprise Account teams to solve complex issues to drive contract renewal\nProvide rapid break-fix support to aid our clients in the moments that matter\nExpand your product knowledge across both CX and EX products\nShare your expertise with your team to drive fast resolution\n\n\nHow You’ll Grow\nA big focus within this team is to build out skills to elevate your own professional development, the client engagements and product knowledge mastery are key to your future. The experience you gain as a member of this team will serve as the foundation for your future success in a wide array of roles such as but not excluded to Technical Account Manager, Solution Engineer, Product Expert, Resolution Analyst, XM Success Manager or Solution Specialist.\nThings You’ll Do\n\nEnterprise Support (1-4 months)\n\nOnboard to core role and handle EPS reactive requests\nUnderstand new processes and metric expectations within EPS team\nAdvance client initiatives by being the secondary point of contact on project level engagements for higher tier clients\nShadow your senior peers as they perform targeted reviews that involve analyzing a specific project for potential risk or looking for areas where industry best practices can be implemented\n\nEnterprise Support (5-9 months)\n\nContinue core role delivery\nTrain on break fix support and how to assess risk of a break fix request\nAdvance client initiatives by being the primary point of contact on project level engagements for higher tier clients\nPerform targeted reviews that involve analyzing a specific project for potential risk or looking for areas where industry best practices can be implemented\nPresent final deliverables highlighting the strengths and areas for improvement\n\nEnterprise Support (10-13 months)\n\nContinue core role delivery\nSpend time on OKRs to develop gaps in internal processes (across departments where possible) that will improve our customer experience and resolution times\nOnboarding support to new team members and users at a client level\nMetric review and host internal trainings\nLead break fix support engagements\n\nWhat We’re Looking For On Your Resume\n\nBachelor’s degree from a competitive university\n1 year of experience working in a technical, consulting, or client-facing role (years of experience will impact client ownership and scope of responsibilities)\nHard-working self-starter capable of concurrently running multiple projects in a dynamic environment\nComfort in working both autonomously and collaboratively\nAbility to articulate technical concepts to a non-technical audience\nDetail-oriented with an ability to prioritize and meet deadlines\nFamiliarity with software and front-end development\nAn ability to grasp clients’ needs and recommend value-added solutions\nExcellent verbal and written communication skills\nStrong problem-solving skills\n\n\nWhat You Should Know About This Team\n\n\nSupportive environment with opportunities to work both autonomously and collaboratively\nFun, inviting, and inclusive team made up of passionate, kind, and smart people who exemplify what it means to be Customer Obsessed\n\n\nOur Team’s Favorite Perks and Benefits\n\n\nIn-office perks like catered lunch, snack bars, and the ability to bring your dog to work (in select offices)\nRelocation bonus for out of state applicants\n30 paid days off: 15 PTO days + 5 Personal Days + 10 Holiday Closures (additional PTO with tenure)\nQualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year)\nWellness Reimbursement Program - $1200 annually ($300/quarter) for wellness related activities\n\n

 

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The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

\n\n \n\nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
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Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.\n \nQualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.\n \nNot finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.\n\n \n#QuniGrad\n