Enterprise Technical Analyst I 2024-02569 Print (https://www.governmentjobs.com/careers/wyoming/jobs/newprint/4720803) Apply  Enterprise Technical Analyst I 2024-02569 Salary $5,147.99 Monthly Location Cheyenne, WY Job Type Permanent Full-time Job Number 2024-02569 Department Wyoming Department of Enterprise Technology Services Division Enterprise Technology Services Opening Date 11/26/2024 Closing Date Continuous FLSA Non-Exempt Job Classification CTTA08 + Description + Benefits + Questions Description and Functions Open Until Filled GENERAL DESCRIPTION: This position serves as the technical analyst, bridging relationships between ETS clients and ETS operations. With an emphasis on customer relationship management, IT service management, value delivery, project coordination, and process improvement. Key roles and functions will include: developing a deep understanding of customer/agency mission, vision, needs, and operations, coordinating projects and initiatives as they relate to IT services and solutions, and communications and collaboration with key stakeholders across the state to ensure alignment of IT with the business needs. Human Resource Contact: Jennifer Erickson, 307-275-5114, jennifer.erickson1@wyo.gov ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level. + Communication Relationship Management: + Assist in presentations to technical and non-technical management and non-management personnel. + Create and implement the agreed-upon communication plan for projects. + Ensure project plans and progress reports are communicated to stakeholders. + Assist in communicating State budget processes for IT procurement. + Understand and communicate ETS business processes to agencies. + Assist in Coordinating Project Team(s) + Assist in collaborating for the purpose of creating, maintaining, and following project plans for new system implementations + Assist in coordinating and participating in all phases of the project + Aid team members communicate plans, project budget information, and progress reports to stakeholders + Assist in consulting on State budget process and budget object codes (e.g. 200, 400, 600, 900 series codes) for IT-related project planning purposes. + Business Analysis: + Using various techniques (interviews, brainstorming, observation, JAD sessions) to assist in gathering, business documents, and assist in the implementation of requirements provided by stakeholders + Assist in working with development and agency staff to ensure data quality and business rule validations + Assist in documenting current and future agency or state business processes; conduct gap analysis as needed. + Research and Development (R&D): + Propose and attend classes, training, conferences, seminars, workshops, and others that provide a means and opportunities to advance, maintain, or refresh subject matter expertise + Prepare documentation for the purpose of reporting on R&D activities Qualifications PREFERENCES: Preference may be given to those with experience in issue tracking and facilitation of resolution. Preference may be given to those with experience in project/ initiative coordination and facilitation. Preference may be given to those with experience in customer support functions. Preference may be given to those with experience with research, including gathering and analyzing data from multiple sources. KNOWLEDGE: + Effective technical writing skills + Skilled in working in a cross-functional team environment + Effective in using interpersonal and communication skills + Ability to build and foster professional relationships with agency customers, + Coordinate the staff and resources to assist in solutions for customer needs and solving problems, coordinate projects to meet state and federal requirements; organize and prepare project documentation. MINIMUM QUALIFICATIONS: Education: Bachelor's Degree (typically in Computer Technology) Experience: 0-2 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Technical Analyst I OR Education & Experience Substitution: 3-5 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Technical Analyst I Certificates, Licenses, Registrations: None Necessary Special Requirements PHYSICAL WORKING CONDITIONS: + Travel throughout the State of Wyoming may be required. NOTES: + FLSA: Non-exempt + The successful candidate must pass a background check. Supplemental Information 077-ETS -Business Management Office Clickhere (https://ai.wyo.gov/divisions/human-resources/consultative-services/compensation/pay-tables-salary-averages) to view the State of Wyoming Classification and Pay Structure. URL:http://agency.governmentjobs.com/wyoming/default.cfm The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities. Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version. Working for the State of Wyoming provides employees with a range of valuable benefits and offers a fulfilling career path. Employees enjoy comprehensive healthcare coverage, including medical, dental, and vision plans, ensuring their well-being and that of their families. Additionally, the state offers multiple retirement plans, which provide financial security and stability for employees once their career in public services comes to an end. the state recognizes the importance of personal time and offers generous paid time off and flexible arrangements, allowing employees to recharge, take care of personal matters, and maintain a healthy work-life integration. There are many benefits to living and working in Wyoming. Beautiful country with wide-open spaces, clean air, great recreational activities, and no State income tax to mention a few! Click here (https://ai.wyo.gov/for-job-seekers) to learn more!