Ready to resolve some of the most complex client issues? You can do that. Do you want to collaborate with internal teams to triage and investigate the root cause of prolonged issues? As an Enterprise Technical Support III at Spectrum Enterprise, you can do that.
Spectrum Enterprise provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
Be part of the connection
You provide frontline assistance from our 24/7/365 operations center. You educate and de-escalate clients while working to discover the root cause of their issues. You collaborate with teams in person and digitally within an office environment and provide feedback to less experienced team members.
How you can make a difference
Provide input and feedback on Tier I troubleshooting methodology.Communicate service-impacting events by providing escalation and status notifications.Troubleshoot Fiber Internet Access, Ethernet, Hosted Voice, Enterprise Trunking, Managed Services, TV services, Network protocols, Layer-2 switches, routers and RF to maintain SLAs.Assist with resolving complex incidents, including WAN, LAN, fiber and Voice technologies.Maintain an accurate database and document complex technical issues for repair teams.Coordinate resolution efforts with NOC, Network Engineering and other teams while keeping clients informed.What you bring to Spectrum Enterprise
Required qualifications
Experience: One or more years of technical support or network troubleshooting experience in a 24/7/365 operations or call center environment; One or more years of experience working with fiber-based networking or managed services and working in LAN and WAN operational environments.Education: Bachelors or Associates degree in a technical field or equivalent experience. Cisco or Juniper certification or equivalent.Technical skills: Experience with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC, plant and delivery system, routing protocols and policies and WiFi and VoIP platforms; Advanced knowledge of network monitoring tools; Proficient in Microsoft Office. Skills: Skilled in troubleshooting a wide range of technical issues, failed equipment, facility issues and escalating as appropriate; English communication skills.Abilities: Thrives under pressure.Preferred qualifications
What you can enjoy every day
Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.Learning culture: Company support in obtaining technical certifications.Dynamic growth: Paid training and clearly defined paths to advance within the company.Total rewards: Comprehensive benefits that encourage a work-life balance.Apply now, connect a friend to this opportunity or sign up for job alerts.
Job Code : CRP119
2025-47870
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13533 Business Unit: Spectrum Enterprise Zip Code: 78758
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.