JOB SUMMARY: 

Takes direction from the Program Director and Property Manager regarding tenant Entitlement Services, and carry out of assignments that include the processing, maintenance and completion of Entitlements Specialist job tasks and responsibilities.

ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.)

MAINTAIN ENTITLEMENT CASE RECORDS:

Maintains Entitlement tenant case records in a timely and accurate manner – the up-to-date filing of all incoming entitlement correspondence, inter- and intra-agency documents and information documents relating to the tenant entitlement case to assist tenant with maintaining independence. Maintains an up-to-date and accurate written record, in the Contact Notes section of the tenant case record, of all Entitlement interactions with tenant, and with all the entitlement systems, and inter- and intra-agency contacts pertaining to the tenant entitlement case. Assists and supports all tenants in maintaining entitlements needed for independence. Utilizes the Entitlement case record as an analytical tool to be able to efficiently access entitlement information when problems arise and for other purposes, e.g., statistical surveys, departmental reports, etc., and can use this resource to problem solve and to present this information for supervisory review. Archives hard-copy files in compliance with records retention policies. Maintains all additional ICL Entitlement forms and procedures that may be developed to enhance the full range of maintenance of case records task.
MAINTAIN THE MONTHLY ENTITLEMENTS ACCOUNT RECORDS AND ANY ADDITIONAL ACCOUNTING PROCEDURES THAT ENSURE THAT ALL THE tenant BENEFITS ARE ACTIVE AND IN PLACE: Maintains an accurate and up-to-date monthly Entitlements programs’ Benefits Amounts spreadsheets. This will be accomplished by the timely recording of all incoming entitlement funds that finance a tenant program fees. Maintains all additional ICL forms and procedures that may be developed to enhance these recording and analytical tasks.
MAINTAIN AND UPDATE THE LATEST DEVELOPMENT IN ENTITLEMENT BENEFITS: The Specialist is familiar with and able to readily use The Public Benefits Research Center (PBRC) Manual. The Specialist can utilize and integrate any new entitlements information accessed using electronic and other media (such as: PDR - the Physician’s Desk Reference, POMS – the collection of SSA rules and regulations, HRA Policy Directives, ACCESS HRA), in his ongoing case management activities.  The Specialist can utilize any type of resources to prepare presentations for staff. Maintain the electronic data system and uses e-mail service daily. The Specialist can analyze Finance reports, research individual consumer’s information, and determine further actions. Maintain an on-going contacts with other ICL Departments, programs’ staff, managers to maintain accurate and up-to-date clients’ case management activities.
DEVELOP AND MAINTAIN COLLATERAL CONTACTS: Access, develop and maintain collateral agency contacts and relationships to better process entitlement information and documents to maximize the resident’s entitlement benefits. Utilize these collateral agency contacts as an on-going resource for additional entitlement knowledge and as a means of expanding and enhancing the Specialist’s advocacy skills. Communicate in an effective manner, both orally and in writing, with wide range of collateral agencies to initiate, maximize and continue the tenant’s entitlement benefits and services. Be able to effectively communicate with the highest level of collateral staffs such as: AA to the Director, Supervisor or Manager to ensure the tenants benefits cases are processed timely and in an efficient manner. Serve as a client advocate in front of SSA court and at PA, Medicaid and SNAP Fair Hearings. Collect and process all medical documentation and forms used to help ICL consumers during their Hearings. Maintain all additional ICL Entitlement forms and procedures that may be developed to enhance these collateral contact tasks.
PROVIDE ENTITLEMENT COUNSELLING TO Tenants: Maintain scheduled Entitlement counseling meetings for the purpose of providing entitlement outreach and advisement to tenants. Specialist should be able to provide individualized benefits advisement services to tenants, which include collecting the data, analysis and a recommendation to the individual. Can communicate effectively and sensitively with both residents and staff and is particularly attuned to the tenants varied and changing abilities to process the often difficult and complex entitlement information. Maintain all additional ICL Entitlement forms and procedures that may be developed to enhance these counseling and reporting tasks. Attend various benefits training sessions, be able to understand and comprehend the ever-changing Entitlements operation procedures, relay the subsequent information to the co-workers and utilize it in Specialist’ day-to-day work.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

Committed to active promotion of ICL values and goals. Excellent verbal and written communication skills along with developed computer literacy Ability to design forms for the collection of information Highly organized and detail-oriented Ability to complete tasks in a timely manner Ability to identify problem and analyze it Ability to multitask, prioritize work, and perform under stress Willingness to expand knowledge base Positive attitude and excellent customer service skills

QUALIFICATIONS AND EXPERIENCE:

Bachelor’s degree (B.A.) plus 2 years’ experience in social/human services (providing services to individuals with psychiatric disabilities a plus), entitlement or related area of service, or associate degree plus 3 years of above experience, or High School diploma/G.E.D. plus 4 years of above experience.