• Performing day-to-day tasks which are less complex, straightforward transactions by following clear step-by-step instructions
• Strives to maintain high quality on all the tasks as per the agreed Service level agreements (SLAs)
• Assists in preparation of client invoices for routine contracts, including reconciling to control reports, verifying contract terms, preparing and collating invoice backup packages, invoice distribution and filing and retention of documentation.
• Assists in account collection activities, including identifying unpaid accounts and time since billing.
• Assists in reviews of monthly unbilled and suspense balances to establish appropriate source of activity.
• Shares knowledge/best practices contributing to towards improved level of performance