Overview Environmental Services Lead Worker PRN/OCC, Hours Vary, Day Shifts Parkwest Overview: Parkwest is West Knoxville’s premier medical facility and a top-performing heart hospital. In addition to providing the area’s leading cardiac services, Parkwest has been nationally recognized for award-winning care throughout our facility. Annually Parkwest is recognized by U.S. News & World Report (https://health.usnews.com/best-hospitals/area/tn/parkwest-medical-center-6520530) as one of Tennessee's “Top 10” hospitals. Enivironmental Services: Our team provides cleaning of occupied patient rooms, discharged rooms, all departments and halls of the facility. Our employees are positive and always looking for ways to provide excellent service for our patients and visitors. Our most successful employees are dependable and hardworking people who care for their fellow workers and put our patients first. Being self-motivated and dedicated is also imperative to being successful. Our department includes: Housekeeper 1 (general cleaners), Housekeeper 2 (general cleaners & floors and project work), Lead Workers (Supervise, general cleaners and floors and project work), and Shift Leaders (supervise, general cleaners & floors and project work). We provide training to each employee to be successful and retraining as needed to ensure excellent service. We use feedback from employees on areas for improvement, and ways to provide the best possible service. Our full-time employees work eight hour days and are scheduled on an every-other-weekend rotation, working ten of the fourteen day pay period. Position Summary: Under the general supervision of department leadership, performs the same duties as a Housekeeper I and/or Housekeeper II and provides guidance in the absence of the department leadership. Recruiter:Brittany Partello || bpartell@CovHlth.com || (865) 374-5363 Responsibilities + Performs cleaning functions in assigned areas following established schedules and using prescribed methods. Performs personal inspection of all tasks performed/areas assigned. + Assists in cleaning of emergency spills observed or upon request. + Performs daily check of assigned equipment for cleanliness and proper repair. Observes and reports the need for repairs to equipment, furnishings, buildings and fixtures. + Removes waste and soiled linens from work area. Places in specified containers or bags. Demonstrates proper handling of bio-hazardous wastes. + Practices current infection control, sanitation, and hospital safety procedures, including usage of safety equipment such as gloves, safety belt and goggles. Demonstrates knowledge and safe use of chemicals, equipment, and supplies in the daily performance of duties. + Monitors levels of supplies and equipment. Notifies supervisor of need for additional supplies. + Moves furniture and assists in setting up meeting rooms. + Collects trash from utility rooms and other trash collection points and transports to compactor area. Cleans trash cans and relines with plastic bags upon request. Demonstrates proper handling of bio-hazardous wastes. + Maintains floors, baseboards, and carpets in good condition by dust mopping, damp mopping, polishing, vacuuming, shampooing, and extracting. + Assists department leadership in departmental activities, both daily and special projects, including creating staffing plan. Adjusts staffing as needed to provide necessary coverage for areas of responsibility. + In department leadership’s absence, assures employees have pagers, assignments, supplies and equipment to do their work and that the storeroom areas are clean and organized. + Notifies department leadership of any significant issues or events as directed. Maintains accurate records of daily activities. Contacts customers as needed to evaluate service satisfaction. + Listens to customer’s needs and responds quickly and appropriately. Acts as a customer contact. Carries department pager and checks voice mail frequently to assure requests are met. Notifies customers at the beginning of the shift how to be reached. + Tours work areas several times to assure staff is completing assigned work. + Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested. + Performs other duties as assigned. Qualifications Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing an Associate’s degree in a directly-related field from an accredited college or university. Minimum Experience: One (1) year of environmental services experience required. Licensure Requirement: None keeping, Cleaning, house keeping, Parwest, Covenant Health, Covenant Apply/Share Job Title ENV SVCS LEAD WORKER ID 4096228 Facility Parkwest Medical Center Department Name ENVIRONMENTAL SVCS