**Description** The Environmental & Property Claims Consultant provides claim strategy, consulting, and advocacy services to dedicated client. The Consultant will be responsible for maintaining relationships with internal & external contacts while providing high level, strategic claim consulting. They also help support growth, innovation, and ensure execution of the claim consulting services. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. **The Role** + Advocate for prompt, optimal recovery on claims including payments + Manage workflow from initial intake to resolution of claim matters + Gather, organize, summarize, index and maintain documents from various sources. + Ensure quality and consistency in executing high level claim services + Appropriate utilization of all systems as required + Work with other business segments for coordination of claims as necessary. + Work with others as necessary to continually improve quality and innovation + Elevate complex cases or special requests as necessary + Evaluate data to assess claim programs and identity solutions to improve quality and performance + Promote collaboration and teamwork to produce comprehensive solutions + Ability to prepare comprehensive coverage analysis + Participate in strategic large client team meetings as required + Manage the quality and appropriateness of client service agreements + Regularly meet with Willis Towers Watson brokerage executives to ensure delivery alignment + Maintain direct relationships with key client including (Risk, Legal, and Property Management) + Be a visible sign of professionalism and direction for the practice + Maintain local relationships with all major trading partners + Review of release agreements for third party claims + Respond to due diligence request for disclosure of claims/litigated matters + Contribute to claim reporting analytics + Origami data entry and utilization + Cross line claims assistance with other lines i.e. General Liability / Property **Qualifications** **The Requirements** + 4-year college degree required; a Business-related field is highly preferred. Additional level(s) of education are a plus. + Minimum of 2 years’ experience with Environmental Claim and/or Risk Control related position with some prior experience working at an insurance carrier or third-party administrator preferred. + Environmental claim experience within real estate and hospitality required. + Experience with Property Claim or General Liability claims preferred. + CPCU, AIC, or ARM within 3 years of obtaining this position or 5 years or more insurance industry experience exempt + Must have appropriate licenses in their resident state + Knowledge of Claim Handling & Claim processes and procedures + Knowledge of laws, legal codes, procedures and processes involving insurance + Analyze data and provide concise conclusions; communicate orally and in writing, and display versatility in working with different personalities + Effectively communicate with senior management; evaluate information against a set of standards to verify correctness, and handle complaints, arbitrate disputes, and negotiate alternative solutions + Computer skills relevant to Microsoft Office, Outlook, and web-based applications + Interpersonal relationship skills with internal and external executives + Project management skills + Understand company products, services, global network, and industry practices + Understand the process and value of basic data analytics and benchmarking + Travel may be required EOE, including disability/vets