The Environmental & Property Claims Consultant provides claim strategy, consulting, and advocacy services to dedicated client. The Consultant will be responsible for maintaining relationships with internal & external contacts while providing high level, strategic claim consulting. They also help support growth, innovation, and ensure execution of the claim consulting services.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

Advocate for prompt, optimal recovery on claims including payments Manage workflow from initial intake to resolution of claim matters Gather, organize, summarize, index and maintain documents from various sources.  Ensure quality and consistency in executing high level claim services  Appropriate utilization of all systems as required Work with other business segments for coordination of claims as necessary.  Work with others as necessary to continually improve quality and innovation Elevate complex cases or special requests as necessary Evaluate data to assess claim programs and identity solutions to improve quality and performance Promote collaboration and teamwork to produce comprehensive solutions  Ability to prepare comprehensive coverage analysis Participate in strategic large client team meetings as required Manage the quality and appropriateness of client service agreements Regularly meet with Willis Towers Watson brokerage executives to ensure delivery alignment Maintain direct relationships with key client including (Risk, Legal, and Property Management) Be a visible sign of professionalism and direction for the practice Maintain local relationships with all major trading partners Review of release agreements for third party claims Respond to due diligence request for disclosure of claims/litigated matters Contribute to claim reporting analytics  Origami data entry and utilization Cross line claims assistance with other lines i.e. General Liability / Property

The Requirements

4-year college degree required; a Business-related field is highly preferred. Additional level(s) of education are a plus.Minimum of 2 years’ experience with Environmental Claim and/or Risk Control related position with some prior experience working at an insurance carrier or third-party administrator preferred.Environmental claim experience within real estate and hospitality required. Experience with Property Claim or General Liability claims preferred.  CPCU, AIC, or ARM within 3 years of obtaining this position or 5 years or more insurance industry experience exemptMust have appropriate licenses in their resident stateKnowledge of Claim Handling & Claim processes and proceduresKnowledge of laws, legal codes, procedures and processes involving insuranceAnalyze data and provide concise conclusions; communicate orally and in writing, and display versatility in working with different personalitiesEffectively communicate with senior management; evaluate information against a set of standards to verify correctness, and handle complaints, arbitrate disputes, and negotiate alternative solutionsComputer skills relevant to Microsoft Office, Outlook, and web-based applicationsInterpersonal relationship skills with internal and external executivesProject management skillsUnderstand company products, services, global network, and industry practicesUnderstand the process and value of basic data analytics and benchmarkingTravel may be required
 

EOE, including disability/vets