CTG is seeking a detail-oriented and technically skilled **Epic Ambulatory Support Analyst** to join our team. The analyst will work closely with clinical and operational stakeholders to provide technical assistance, implement system improvements, and deliver training, ensuring efficient and effective use of Epic for ambulatory care services. **Key Responsibilities** + Provide tiered support for the Epic Ambulatory application, including diagnosing and resolving issues promptly. + Monitor application performance and ensure minimal disruption to end-user operations. + Serve as the primary point of contact for escalated Epic Ambulatory-related inquiries and issues. + Configure, test, and deploy system updates, upgrades, and enhancements for the Epic Ambulatory module. + Analyze outpatient workflows to identify opportunities for optimization and system improvement. + Develop and implement reporting tools to enhance operational and clinical decision-making. + Partner with clinicians, administrative staff, and IT teams to gather requirements and deliver effective solutions. + Facilitate communication between Epic and organizational teams to address system needs. + Actively participate in ambulatory-focused projects and cross-departmental initiatives. + Maintain comprehensive system documentation, including workflows, configurations, and troubleshooting guides. + Ensure adherence to organizational policies, healthcare regulations, and Epic best practices. **Qualifications** + Minimum of 5 years’ experience with Epic Ambulatory application support or similar roles. + Epic certification in Ambulatory is required + Strong understanding of outpatient clinical workflows and processes. + Proficient in troubleshooting application issues and providing timely resolutions. + Excellent communication skills, with the ability to translate technical information for non-technical audiences. + Familiarity with Epic Ambulatory module functionalities and integration with other Epic module The expected base salary for this position ranges from $110,000 to $145,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. **About CTG** CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.