Work where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryHartford Healthcarersquos HHC Epic Client Systems Administrator ECSA is a core and critical role for our Electronic Healthcare Record EHR ecosystem which encompasses Epic HHCrsquos digital transformation strategy builds upon this ecosystem and aims to change the way we work The strategy is to modernize re imagine on demand personalized and coordinated care Our vision is to become the most trusted for personalized coordinated careAccountable for the expert installation configuration operation and support of systems hardware and software related infrastructure supporting Epic and its ancillary applications Focus on advanced design implementation and maintenance ensuring high availability performance and security for HHCrsquos Epic EMR system and other ancillary integrated systems Serves as a member of a team of ECSArsquos providing hands on technical expertise and support to both internal and external customers as well as other IT teams for the Epic EHR environment Collaborates with multiple teams to evaluate acquire and manage EHR and ancillary technologies in a large regional setting May work with stakeholders across organization to bring a vision or resolution to fruition Provides second and third line support across the Epic ecosystem to meet SLAs and KPIs This position reports to the Manager Epic Client SystemsYou should have a deep and broad understanding of Epic and its underlying infrastructure including but not limited to networking storage compute and application delivery Candidate will have direct experience in operating dynamic complex environments As an ECSA you will provide the required expertise to build and operate with reliability and resiliency while iteratively improving service levels with automation monitoring and alerting tools using both Epic native and various enterprise applicationsPosition ResponsibilitiesKey Areas of Responsibilitymiddot Works in collaboration with Epic Client Systems Administrators system engineers Epic technical specialists and CareConnect teams to architect deploy and maintain EHR and ancillary applications with consideration to application performance uptime security scalability cost optimization and business continuity Contributes and sometimes leads planning and coordination of technical and project management activities across a multi layer architecturemiddot Responsible services include but not limited to Epic MyChart Rover HaikuCantu Care Link Care Everywhere Hyperspace Web Hyperspace application Interconnect Kuiper System Pulse Citrix and VMware EHR environments Also included is the print environment consisting of LRS EPS and VPSX middot Maintains monitors replies and completes where appropriate Epic Nova notes Sherlocks App Orchard Build Guides Capacity Assessments SUCPrsquos and other related sources of assigned tasksmiddot Responsible for day to day operational tasks such as monitoring metrics and logs responding to alerts and system troubleshootingmiddot Documents infrastructure design related technical procedures operations manuals and other best practice guidance and strategies middot Educates and mentors others on Epic technologies and initiatives Completes Epic Continued Epic Education CEE to maintain certifications proficiencies and badgesWorking Relationshipsmiddot Job Title of Individuals Reports To Manager Epic Client SystemsWork where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryHartford Healthcarersquos HHC Epic Client Systems Administrator ECSA is a core and critical role for our Electronic Healthcare Record EHR ecosystem which encompasses Epic HHCrsquos digital transformation strategy builds upon this ecosystem and aims to change the way we work The strategy is to modernize re imagine on demand personalized and coordinated care Our vision is to become the most trusted for personalized coordinated careAccountable for the expert installation configuration operation and support of systems hardware and software related infrastructure supporting Epic and its ancillary applications Focus on advanced design implementation and maintenance ensuring high availability performance and security for HHCrsquos Epic EMR system and other ancillary integrated systems Serves as a member of a team of ECSArsquos providing hands on technical expertise and support to both internal and external customers as well as other IT teams for the Epic EHR environment Collaborates with multiple teams to evaluate acquire and manage EHR and ancillary technologies in a large regional setting May work with stakeholders across organization to bring a vision or resolution to fruition Provides second and third line support across the Epic ecosystem to meet SLAs and KPIs This position reports to the Manager Epic Client SystemsYou should have a deep and broad understanding of Epic and its underlying infrastructure including but not limited to networking storage compute and application delivery Candidate will have direct experience in operating dynamic complex environments As an ECSA you will provide the required expertise to build and operate with reliability and resiliency while iteratively improving service levels with automation monitoring and alerting tools using both Epic native and various enterprise applicationsPosition ResponsibilitiesKey Areas of Responsibilitymiddot Works in collaboration with Epic Client Systems Administrators system engineers Epic technical specialists and CareConnect teams to architect deploy and maintain EHR and ancillary applications with consideration to application performance uptime security scalability cost optimization and business continuity Contributes and sometimes leads planning and coordination of technical and project management activities across a multi layer architecturemiddot Responsible services include but not limited to Epic MyChart Rover HaikuCantu Care Link Care Everywhere Hyperspace Web Hyperspace application Interconnect Kuiper System Pulse Citrix and VMware EHR environments Also included is the print environment consisting of LRS EPS and VPSX middot Maintains monitors replies and completes where appropriate Epic Nova notes Sherlocks App Orchard Build Guides Capacity Assessments SUCPrsquos and other related sources of assigned tasksmiddot Responsible for day to day operational tasks such as monitoring metrics and logs responding to alerts and system troubleshootingmiddot Documents infrastructure design related technical procedures operations manuals and other best practice guidance and strategies middot Educates and mentors others on Epic technologies and initiatives Completes Epic Continued Epic Education CEE to maintain certifications proficiencies and badgesWorking Relationshipsmiddot Job Title of Individuals Reports To Manager Epic Client SystemsEducationmiddot Minimum Bachelors Degree in Information Technology or Computer Science OR in lieu of a Bachelors degree an additional years of relevant work experience is required in addition to the required work experiencemiddot Preferred Bachelorrsquos degree in Computer Science Information Technology or related fieldExperiencemiddot Minimumo years of experience working in Epic ECSA roleo years of core systems engineering experiencemiddot Preferredo yearsrsquo experience in a healthcare environmento years of experience working in Epic ECSA role o years of core systems engineering experienceo Experience including with interfaces and interoperability standards HL v FHIR X othero Experience including IIS scripting PowerShellLicensure Certification Registrationmiddot Minimumo Current Epic Certification for Epic Client Systems Administrator Hyperspace Hyperspace Web System Pulse BLOB BCA Printingo Microsoft MCSA Server o CompTIA Network A or equivalent related work experiencemiddot Preferredo Citrix Certified Advanced Administrator CCAAo or more current Epic ECSAECSM certifications Recommended ECSA tracks Hyperspace Hyperspace Web Interconnect System Pulse Care Everywhere MyChart EpicCare Link BLOB BCA Printingo Microsoft MCSE Server o VMware Certified Professional VCPKnowledge Skills and Ability Requirements middot Excellent communication skills with emphasis on the ability to communicate effectively through clear concise delivery coupled with listening attentively valuing othersrsquo perspectives creating open dialogue in own areas of influence and effectively conveying technical information to non technical personnelmiddot Good writing skills with the ability to write with accuracy simplicity and completeness while providing an appropriate level of detail for the intended audiencemiddot Ability to gain the confidence and trust of others through principled business ethics high integrity follow through on commitments and adherence to procedures middot Ability to establish relationships that enhance cooperation and collaborationmiddot Ability to work in a remote team environment Self driven organized and motivated to deliver resultsmiddot Ability to work independently and collaboratively under minimal supervisionmiddot Ability to organize and facilitate planning and demonstrationsmiddot Ability to work under pressure and stressful situationsmiddot Ability to trouble shoot problems of diverse scope and complexity ranging from moderate to substantialmiddot Exercises independent judgment and decision making trouble shooting diverse and complex issues ranging from moderate to substantial middot Expert level knowledge of macOS and Windows operating systemsmiddot In depth knowledge of various IT systems including email identity system monitoring and device managementmiddot Participates in on call rotationmiddot Possess a strong attention to detailmiddot Possess strong organizational analytical and critical thinking skills as well as a drive for continuous improvementmiddot Proficiency with recognizing mitigating and assessing probability of risksmiddot Proficiency with Microsoft productivity applications including Outlook Excel Word Visio PowerPoint You should be well versed in performing data extracts imports exports merges lookups graphingcharting and formattingmiddot Working knowledge and Background in meeting security compliance such as HIPAA HiTrust ISO and PCImiddot Ability to travel occasionally as required Typical travel to Farmington CT home office quarterlymiddot Work from home requirementso A minimum standard speed for optimal performance of x mpbs download x mpbs upload is requiredo Satellite and Wireless Internet service is NOT allowed for this roleo A dedicated space lacking ongoing interruptions to protect member PHI HIPAA informationWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEducationmiddot Minimum Bachelors Degree in Information Technology or Computer Science OR in lieu of a Bachelors degree an additional years of relevant work experience is required in addition to the required work experiencemiddot Preferred Bachelorrsquos degree in Computer Science Information Technology or related fieldExperiencemiddot Minimumo years of experience working in Epic ECSA roleo years of core systems engineering experiencemiddot Preferredo yearsrsquo experience in a healthcare environmento years of experience working in Epic ECSA role o years of core systems engineering experienceo Experience including with interfaces and interoperability standards HL v FHIR X othero Experience including IIS scripting PowerShellLicensure Certification Registrationmiddot Minimumo Current Epic Certification for Epic Client Systems Administrator Hyperspace Hyperspace Web System Pulse BLOB BCA Printingo Microsoft MCSA Server o CompTIA Network A or equivalent related work experiencemiddot Preferredo Citrix Certified Advanced Administrator CCAAo or more current Epic ECSAECSM certifications Recommended ECSA tracks Hyperspace Hyperspace Web Interconnect System Pulse Care Everywhere MyChart EpicCare Link BLOB BCA Printingo Microsoft MCSE Server o VMware Certified Professional VCPKnowledge Skills and Ability Requirements middot Excellent communication skills with emphasis on the ability to communicate effectively through clear concise delivery coupled with listening attentively valuing othersrsquo perspectives creating open dialogue in own areas of influence and effectively conveying technical information to non technical personnelmiddot Good writing skills with the ability to write with accuracy simplicity and completeness while providing an appropriate level of detail for the intended audiencemiddot Ability to gain the confidence and trust of others through principled business ethics high integrity follow through on commitments and adherence to procedures middot Ability to establish relationships that enhance cooperation and collaborationmiddot Ability to work in a remote team environment Self driven organized and motivated to deliver resultsmiddot Ability to work independently and collaboratively under minimal supervisionmiddot Ability to organize and facilitate planning and demonstrationsmiddot Ability to work under pressure and stressful situationsmiddot Ability to trouble shoot problems of diverse scope and complexity ranging from moderate to substantialmiddot Exercises independent judgment and decision making trouble shooting diverse and complex issues ranging from moderate to substantial middot Expert level knowledge of macOS and Windows operating systemsmiddot In depth knowledge of various IT systems including email identity system monitoring and device managementmiddot Participates in on call rotationmiddot Possess a strong attention to detailmiddot Possess strong organizational analytical and critical thinking skills as well as a drive for continuous improvementmiddot Proficiency with recognizing mitigating and assessing probability of risksmiddot Proficiency with Microsoft productivity applications including Outlook Excel Word Visio PowerPoint You should be well versed in performing data extracts imports exports merges lookups graphingcharting and formattingmiddot Working knowledge and Background in meeting security compliance such as HIPAA HiTrust ISO and PCImiddot Ability to travel occasionally as required Typical travel to Farmington CT home office quarterlymiddot Work from home requirementso A minimum standard speed for optimal performance of x mpbs download x mpbs upload is requiredo Satellite and Wireless Internet service is NOT allowed for this roleo A dedicated space lacking ongoing interruptions to protect member PHI HIPAA informationWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment