Under limited supervision, the ECSA I is responsible for configuring and managing systems that provide the supporting infrastructure of the EPIC electronic health record application. The ECSA I is primarily responsible for executing build and workflow integration client systems tasks, in support of the EPIC applications group. The ECSA I also assist the ECSA II with the administration and maintenance of the client systems server environment. May also be asked to assist with the build of various client systems servers.

Education

Associate degree preferred in related field or equivalent experience.

Experience

3-5 years’ progressive experience, in design and deployment of a clinical information system preferred. Experience with Microsoft Windows server/desktop OS platforms.

Skills

Hardware and operating system management for database serversEpic client system managementStorage area and network managementStrong communication skillsUse basic system operatingProvision storage resources to the various serversMonitor SAN status, logs, and performanceModify layouts appropriately as access patterns and loads warrantEnable and modify snapshot activity for backupSchedule firmware and software updates and fixes as appropriateCarefully monitor backup logs for completeness and efficiency

Licensures, Certifications

EPIC certification within 6 months; Windows Server OS certification preferred.

Principal Duties and Responsibilities

Prioritize tasks, resolve conflicts, maintain issues lists.Probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built.Maintain regular communication with EPIC representatives.Work with EPIC representative(s) and the organization’s business community and end-users to ensure the system meets the organization’s business needs.Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with EPIC software.Investigate end-users’ preference while collaborating on build decisions.Analyze business operations as they relate to build decisions.Prioritize and implement requested changes to the system. Assists with the monthly maintenance program.Analyze new functionality in releases to determine how it should be used.Review software, coordinate software updates and changes as well as review and test each new release.Collect information regarding potential system enhancement needs and prepare details of specifications as needed.Analyze data conversion needs.Ensure that data coming across an interface into an EPIC application meets the business need.Document team procedures for implementing system changes and other tasks.Set standards for naming and numbering conventions and security classifications using single EPIC Style Guide for Master File Naming and Numbering Conventions.Adhere to change control processes and procedures for the system.Participate in training and work with end-users. Troubleshoot problems and questions from end-users.

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

Treats others with fairness, kindness, and respect for personal dignity and privacyListens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

Meets and/or exceeds customer expectationsActively pursues learning and self-developmentPays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

Sets a positive, professional example for othersTakes ownership of problems and does what is needed to solve themAppropriately plans and utilizes required resources for various job dutiesReports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

Works cooperatively and collaboratively with others for the success of the teamAddresses and resolves conflict in a positive waySeeks out the ideas of others to reach the best solutionsAcknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

Demonstrates honesty, integrity and good judgmentRespects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

Embraces change and improvement in the work environmentContinuously seeks to improve the quality of products/servicesDisplays flexibility in dealing with new situations or obstaclesAchieves results on time by focusing on priorities and manages time efficiently

Pay Range

$71,006.92 - $120,711.77

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.