Description The Service Desk Analyst with EPIC Experience will serve as the first point of contact for technical support related to EPIC systems and other IT services. This role requires a combination of technical expertise, problem-solving skills, and excellent customer service to resolve user issues efficiently and support critical healthcare operations. Key Responsibilities: + Provide first-level support for EPIC applications and related IT systems, including troubleshooting issues and escalating unresolved problems. + Respond to service requests and incidents via phone, email, or ticketing systems, ensuring timely resolution. + Document, track, and monitor issues in the service management system to ensure proper resolution and follow-up. + Assist users with EPIC workflows, configurations, and basic troubleshooting. + Collaborate with internal IT teams and EPIC analysts to resolve complex technical issues. + Train end-users on EPIC functionality and best practices to optimize system utilization. + Identify recurring issues and provide input on process improvements or training needs. + Maintain knowledge of EPIC updates, modules, and system changes to provide accurate support. + Adhere to IT service desk best practices, including maintaining SLAs and KPIs for ticket resolution. + Ensure compliance with healthcare regulations, including HIPAA, when handling sensitive information. Requirements + 1-3 years of experience in a technical support or service desk role. + Hands-on experience with EPIC applications, workflows, and troubleshooting. + Proficiency in using IT service management tools (e.g., ServiceNow, Remedy, or Jira). + Strong understanding of ITIL processes and service desk best practices. + Excellent problem-solving skills and attention to detail. + Strong communication and interpersonal skills, with the ability to work effectively with technical and non-technical users. Preferred Qualifications: + EPIC certification in one or more modules (e.g., Ambulatory, Cadence, Resolute). + Experience in a healthcare environment, with knowledge of clinical workflows and EHR systems. + Familiarity with remote desktop tools and troubleshooting techniques. + Experience with Active Directory, VPN, and other IT infrastructure components. + ITIL Foundation Certification or equivalent. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .