Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

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Functional Description:

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Technical Help Desk Supervisor desired to work with a highly energetic and dynamic team supporting medium to large transaction processing systems for Conduent customers. 

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This position requires a detail-oriented individual who will be responsible for providing Technical Help Desk support and leadership for all customer-escalated issues and bugs, with ongoing research and investigation.

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While moderate knowledge of each is required, we are also looking for individuals who excel in two or more of the following categories:

\n\n Linux (command line) – able to use moderate-to-advanced Linux commands for troubleshooting, running processes and file movement.\n Network Troubleshooting – Basic knowledge of networking concepts. Ability to investigate and research network connectivity issues using standard Linux networking tools.\n Help Desk / Customer Support – previous help desk or service desk experience or customer support experience. \n Technical team management experience \n\n

 

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Responsibilities:

\n\n Manage a team that works in a 24x7 schedule. Day and night shifts are part of the job scope.\n Ensure team responds to phone, email and systematic alerts and monitoring per the documented procedures.\n Create and manage tickets for service requests, alerts, issues, and incidents and follow through until service is restored.\n Responsible for researching and resolving alerts, problems, and incidents as they occur.\n Work with Operations Management, Level 2 and 3 support personnel to ensure proper steps are taken to resolve those problems and incidents.\n Must have the ability to work in a multi-system and multi-platform environment.\n Coordinate with application support staff to ensure monitoring of production systems.\n Responsible for following procedures for processing of batch files, troubleshooting file movement and reporting errors.\n\n

 

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Knowledge requirements:

\n\n Prior experience in a technical helpdesk required (3+ years)\n Solid working knowledge of Linux (command line)\n Intermediate knowledge of networking concepts and commands\n Understanding of connectivity, firewalls and proxies preferred\n Ability to utilize computer operating systems utilities.\n Strong communication, customer service, organizational and troubleshooting skills are a must.\n Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills are desired.\n ITIL Service Management knowledge desirable\n\n

 

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Education:

\n\n Associate or bachelor’s degree in computer science or similar technical degree or equivalent related work experience.\n Each year of related work experience may be substituted for a year of college education, up to two years.\n\n

 

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Pay Transparency Laws in some locations require disclosure of compensation-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $61,600 - $80,000.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the \"Submit\" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.\n\n