As an ER Case Manager Specialist, you will provide SME ER guidance and advice to managers and HRBPs within the ER Case Management Service, primarily aligned to BX and BUK, predominantly in the UK, with some advisory support offered to HR in EME locations. You will handle disciplinary and grievance cases, including exits and appeals, and conduct complex investigations, acting as an investigation manager for serious or complex matters. Your role will also involve managing regulatory and serious conduct investigations (or providing SME input on investigations led by other investigative functions such as CSO or LI&E), and you will act as an investigator with minimal supervision for allegations of harassment and matters involving senior colleagues.

You will provide analytics, insights, and trends to HRBPs and serve as the case escalation point of contact. Your ability to manage a large volume of cases, support less experienced team members, and prioritize project demands will be crucial. You will independently assess and provide advice on cases, supporting managers in decision-making processes. Additionally, you will apply reflective thought leadership, using lessons learned to develop and evolve team knowledge and practices and improve colleague experience, ensuring continuous improvement and adopting a consistently excellent mindset within the team.

To be successful as a ER Case Manager Specialist, you should have experience with

A proven experience of leading serious and complex investigations (up to MD-level) within a regulated environment, with expertise in ER or Employment Law, or possessing a relevant legal qualification or significant practical experience in Financial Services.

Experience in advising on ER matters within a regulated environment, with a history of closely partnering and influencing across HR teams, Compliance, Litigation, Employment Legal and Investigation teams.

Commercial and proactive thought leadership which can be applied to both cases and project management.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Purpose of the role

To support the business with the management of employee relations cases, in line with relevant policies, procedures and regulatory requirements. This includes providing professional advice, support and guidance to managers and employees on a range of topics (including Disciplinary, Capability, Grievance and Sickness), and investigating matters where required. 

Accountabilities

Provision of ER advice on a range of topics, including reviewing and drafting of documentation, advising on process as well as potential employment / legal risk. Supporting directly where required, often with senior complex, and regulatory matters.Investigations to resolve employee complaints, grievances, and disciplinary matters and guidance on the completion of these, supporting managers and employees as required.Employee relations policies and procedures development, implementation, and maintenance, aligning these to all applicable laws, regulations and the overall business strategy.Production and deployment of ER training in coordination with our control partners with a focus on prevention.Production and delivery of ER metrics, sharing insights with stakeholders on employee relations issues and trends.

Vice President Expectations

Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.Manage and mitigate risks through assessment, in support of the control and governance agenda.Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.Adopt and include the outcomes of extensive research in problem solving processes.Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.