At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com **Job Function:** Human Resources **Job Sub** **Function:** Employee & Labor Relations **Job Category:** Professional **All Job Posting Locations:** New Brunswick, New Jersey, United States of America, US350 FL Tampa - 4301 Boy Scout Blvd **Job Description:** Johnson & Johnson is recruiting for a Manager, Employee and Labor Relations, ideally based in Tampa, FL; New Brunswick, NJ may also be considered. This role is eligible to participate in J&J Flex, working a hybrid schedule of days both in the office and remote. The Manager, Employee & Labor Relations (ER/LR) delivers Employee Relations and Labor Relations Services within a country or cluster of countries. Key Accountabilities include: • Meet target key performance indicators, operational level agreements, and service levels. • Ensure the timely and compliant management of all assigned grievance, discipline, and policy interpretation requests, while providing guidance and support to ER/LR Specialists. • Investigate and prepare responses to EEOC and/or equivalent government agency charges in the US, Puerto Rico and Canada. • Support collective bargaining agreement negotiations and contract administration • Serve as ER/LR Country Leader, such as Canada and Puerto Rico; or as business segment leader • Serve as Common Ground facilitator • Drive direct interventions with Managers and employees on most sensitive cases and/or escalations • Stay current on country (countries) employment and labor practices. Ensure workplace policies are current and in compliance with applicable local laws and notify management of regulatory changes • Develop ER/LR policies for a region or a country • Attend unemployment hearings at the appropriate government agency • Support ER/LR upskilling for ER professionals, BUHR and People Leaders • Lead ER/LR projects • Deliver ER/LR change and communications work, including, but not limited to, stakeholder management. • Develop staff capability, knowledge, skills and understanding of the country or countries and Work Locations by organizing frequent functional/ operational training and knowledge sharing activities for members of the team. • Conduct environmental scans and participate in significant workplace events (such as the planning and execution of RIF’s, M&A’s, etc. at the cluster/country level • Understand the Key Performance Indicators and operational metrics that are critical to managing service delivery in order to achieve Service Level Agreements and meet customer service standards. Interpret and translate business metrics into insights. • Make recommendations on continuous improvement opportunities to enhance provision of services by reviewing and providing feedback on operational processes, policies, standard operating procedures and work instructions and introduce key improvement plans for execution. • Prepare written reports, communications and other documents supporting assigned work. Qualifications: • A minimum of a Bachelor’s Degree is required. • A minimum of 6 years progressive HR experience with a concentration in Employee Relations, Labor Relations, and HR Generalist experience researching, investigating, and addressing employee misconduct and below job performance standards; providing guidance to management • Strong leadership skills; operates as a global leader with understanding and appreciation for regional differences • Shown success in establishing, handling and empowering a global virtual team • Ability to establish a culture focused on speed, accountability and continuous improvement while building employee-centric repeatable and sustainable processes • Relationship management, coaching and collaboration skills, with leaders at all levels and key stakeholders • Experienced in shaping solutions and driving business results, with strong communication and collaborative partnership skills with internal and external stakeholders to ensure the effective execution of HR solutions across the enterprise • Experience using Service Center technologies, ticket management, knowledge management, telephony / IVR, document management, etc. • Experienced in development and reporting of HR analytics to manage performance and drive data-based decisions for HR and the organization • Solid understanding of HR Operations and Human Resource Information Systems and applications (e.g. ERP, HRIS, Applicant Management Systems, etc.) • High results orientation and ability to motivate team to high levels of performance • Bilingual Preferred **The anticipated base pay range for this position is :** $100,000-172,500 Additional Description for Pay Transparency: The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Employees are eligible for the following time off benefits: Vacation – up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below. http://www.careers.jnj.com/employee-benefits The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.