Sutherland is seeking a dynamic and intuitive person to join us as a Professional Talent Acquisition / Recruiter. We are a group of energetic and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job DescriptionAs a Technical Support Associate, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone.
QualificationsKEY RESPONSIBILITIES:
• Resolve customer issues and upsell;
• Identify and relate with various customer needs and scenarios;
• Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;
• Remain updated in client and industry led processes, technology applications, utilities, and products;
• Utilize various client based tools and applications for customer management and servicing;
• Transfer customers to appropriate departments when required;
• Conduct data entry, documentation, and case management;
• Work and partner with others within a team-based environment; and
• Achieve and maintain required metrics and goals.
KEY RESPONSIBILITIES:
• Resolve customer issues and upsell;
• Identify and relate with various customer needs and scenarios;
• Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;
• Remain updated in client and industry led processes, technology applications, utilities, and products;
• Utilize various client based tools and applications for customer management and servicing;
• Transfer customers to appropriate departments when required;
• Conduct data entry, documentation, and case management;
• Work and partner with others within a team-based environment; and
• Achieve and maintain required metrics and goals.
Additional InformationAll your information will be kept confidential according to EEO guidelines.