421 North 10th Street, Winterset, IA 50273, USA | Full Time We are seeking a dedicated and knowledgeable ERP Software Support Specialist to serve as the in-house expert for our core ERP system, Agvance. This individual will work closely with internal departments to gain a deep understanding of their business processes and translate those insights into customized system requirements and enhancements. The ideal candidate will have experience in supporting HRIS/ERP systems as well as the ability to troubleshoot basic hardware issues. Core responsibilities: + Ability to understand and troubleshoot business software applications + Utilizes Helpdesk software to track incoming support calls and provide support to end users + Communicates with other departments to report and resolve software, hardware, and operations problems + Installs and tests software upgrades + Provides initial and on-going training to users (and team members) on software programs, such as Agvance, Microsoft 365, Jamf, Symantec Endpoint Protection (SEP) + Establishes and maintains network users, user environment, directories, and security on platforms such as SAR's, HAS, Microsoft Outlook eSupply, eResource and SharePoint + Confirms appropriate billing from vendors for licensing What we need from you: + Associate degree in Information Technology or information systems and/or 2-4 years of work-related experience + Experience in supporting IOS devises in a business environment + Strong communication skills with excellent internal customer service experience + Strong planning, organization, and problem-solving skills + Ability to work independently and in a team-oriented environment + Willingness to work outside of normal hours when necessary + Must have and maintain a valid driver's license with the ability to travel independently and overnight if necessary What we offer our team: + Casual office environment + Onsite team with a collaborative work style + Paid time off, sick pay, and paid holidays + Competitive benefits including medical, dental, vision, and life insurance, and more + Solid retirement future with a 100% company-funded Pension Plan at no cost to you, plus an additional 401k with company match + Excellent training and career development opportunities Are you a good match to join the AGRILAND FS Team as an ERP Software Support Specialist in Winterset? Apply now! AGRILAND FS is an equal opportunity employer.