Job Details Job Location:    Coachella, CA Position Type:    Full Time Salary Range:    Undisclosed Job Shift:    Day Job Category:    Information Technology DescriptionSummary

This position is responsible for the maintenance and support of the organization’s Enterprise Resource Planning (ERP), Human Capital Management (HCM), Procurement, and Supply Chain Systems applications serving as the primary in-house contact for troubleshooting system issues, concerns, administering system updates, and maintaining system integrity. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Essential Duties And Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide outstanding customer service to guests and all other employees by exceeding our mission statement. Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.  Configure and support core HR, Payroll, Talent Management, Compensation, Absence Management, Employee Self-Service, and other HCM modules. Troubleshoot and/or develop integrations between HCM system and time clock devices. Exhibit a strong understanding of payroll flows and provide support with a sense of urgency for high priority issues. Regular maintenance and support of the ERP system to prevent any disruptions in business operations. Support procurement and supply chain development in mapping standard product functionality to business requirements, identifying solution gaps and proposing relevant customizations or extensions. Acts as the primary internal support resource for all internal technical support personnel, ensuring the resolution of system issues and the continuous functionality to sustain business operations. Maintain and control security access and provisioning of the organization’s non-gaming applications. Exhibit proficiency with SQL queries and database extracts to provide periodic and ad-hoc system reporting. Collect, document, and map business requirements and functional specifications. Develop and deliver project documentation including requirements traceability matrix, business process design, and configuration design. Identify gaps in the standard functionality of systems and operations. Collaborate with technical team and business users. Identify and resolve issues within the given Service-Level Agreement. Create/review test scenarios, scripts, test plans and execute them as needed. Testing and delivering application documentation.  Conduct system training and meetings to address questions pertaining to the use of the non-gaming systems and applications.  Other analytical, operational, and administrative responsibilities as assigned by manager. Maintain confidentiality of IT Systems, Financial Data, and Employee Information. May be placed on-call and may be required to respond during non-scheduled hours. Ability to manage time and work efficiently to complete assigned tasks on a timely manner. Strong verbal and written communication skills. Open to constructive criticism and training opportunities. Contribute to a positive and collaborative work environment. Maintain integrity and honesty with all business decisions. Adaptable and flexible to changes in the organization, operations, or systems.  Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS). Present a positive image of the Tribal organization to its guests and vendors and to assist them as required. Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment. Perform any other duties that may be assigned from time to time. Supervisory Responsibilities

This job does not require supervisory duties.

QualificationsEducation And Experience (Must Be Documented) Bachelor’s degree in Information Technology, Business Analytics, Business Intelligence, Accounting, Human Resources, or a combination of education and relevant experience supporting ERP systems. Minimum two (2) years’ experience in Human Capital Management and its Operations. Two (2) years’ experience in Procurement and/or Supply Chain Operations preferred. Previous experience in complex ERP Project Implementation is a plus. Experience with Microsoft Dynamics 365 Business Central is a plus. Certification, Licenses And Any Additional Requirements Must pass periodic random drug screens.  Must be able to pass background suitability investigation. Must obtain a Tribal Gaming License. Must obtain all other applicable certifications and licenses. Must provide proof of eligibility to work in the United States within 72 hours of employment. Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 50 pounds and/or push, pull up to 100 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Multiple locations. Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours. Must be available for emergency calls 24/7. Must be available to work weekend and holidays. Some enterprises are gaming facilities. Some enterprises are not a smoke-free environment. Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis. Indian Preference Act

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

                                         1.  Tribal Members

                                         2.  Other Native Americans

                                         3.  All other ethnic groups

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