BRIEF DESCRIPTION OF ROLE
In ES Canada Majors Client Services, it means that we build exceptional business solutions for our clients so they can focus on what matters most to them - growing their business.  We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team. 
Team is responsible for Inbound and Chat Support for Canada Majors clients, providing support on ADP Canada products and Canadian legislation for English clients

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BASIC REQUIREMENTS 

Bachelor's degree required (or equivalent in post-secondary education and experience). Preferably in business and/or human resources management. Practical experience with Payroll and HR software applications, software configuration and client systems to be able to provide Tier 1 customer support for client queries on Payroll Basic understanding of payroll processing workflow from input to delivery of the payroll. Completion of Payroll Fundamentals, and Payroll Compliance Legislation as well as sound knowledge of Best Payroll Practices an asset Practical knowledge and/or understanding of Human Resources/Talent Management/HR Management Systems an asset. Proficiency in English (verbal and written). Balances multiple client commitments against new requests in a fast paced, dynamic, environment. Ability to work independently as well as in a team environment while demonstrating resourcefulness in the use of available tools and support resources Active listening skills and high impact oral and written communications skills to effectively receive, interpret and disseminate information in a manner that is clear and concise. Professional and polished telephone manner. Strong numeric skills. Demonstrated analytical ability and judgement; able to see and solve problems holistically, sometimes with limited information. Extensive customer service experience with proven skills in conflict resolution.

 
 TECHNICAL SKILLS (Below skills would be a huge PLUS) 

• Technically savvy with the ability to systematically instruct clients on the use of ADP products and systems. Proficient with MS Office (Word, Excel, PowerPoint & Outlook).
•Familiarity with Remote software
•Understanding of Windows Explorer, internet browser settings and system troubleshooting

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.