Job Description Insight Globals client, a credit union headquartered in Sacramento CA, is looking for a member care representative. This candidate will be responsible for interacting with the members to provide prompt resolutions to minimize non-performing asset accounts and to promote account retention. The main duty will be to contact members by phone. They will be negotiating with the members to resolve delinquent statuses and discuss their accounts. The ideal candidate will have experience with negative shares, repossession suits, foreclosures, and bankruptcies. The Member Care rep will have to process repossession reinstatement and redemption requests. Pay Rate: $27-$28 We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Call center and/or member service experience, excellent communicator 3+ years performing collection duties at a financial institution, as well as experience in areas dealing with VISA, Negative Shares, and Loans Thrive working in a fast-paced environment Auto finance experience null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.