Let’s be #BrilliantTogether
Overview
The ESG Help Desk Specialist will work with subject matter experts within the Environment, Social and Governance (ESG) business to manage our external facing communication with ESG stakeholders. The individual will be responsible for coordinating timely handling of inquiries and requests and partnering with various teams to both improve the quality of the responses and the organization of commonly asked questions. A successful candidate will be a self-starter who is comfortable working in a matrixed environment, develops a quick understanding of evolving ISS ESG products and services, is effective at communicating across multiple levels of the business and is adept at building and maintaining relationships with teams across multiple functions and time zones.
Responsibilities
Manage incoming data, methodology, and product-related inquiries and requests, including owning a stakeholder support email inbox and managing a stakeholder -facing service portal
Identify and maintain list of key individuals internally across supported products to assist with 2nd level inquiry handling and validation of 1st level inquiry responses; develop and maintain relationships with those individuals
Coordinate with internal teams to ensure that every query is timely and accurately addressed
Stay up to date on evolving ESG service offerings
Enhance the ESG Helpdesk function by providing methodological and process enhancement suggestions and support implementation of service improvement
Development and maintenance of response history to ensure consistency in communication
Build and maintain process manual for handling of 1st and 2nd level inquiries and requests
Track inquiry metrics and provide period metrics reports to the ESG leadership team
Support the integrity of the Firewall between ISS ESG and ICS to protect the confidentiality and integrity of the ISS Research process.
Qualifications
Fluency in English required. Fluency in German, Swedish, a plus
Bachelor’s degree required, MBA or masters a plus
1- 2 years of relevant experience in communication, ESG, other stakeholder facing roles
Proactive attitude, innovative, motivated, client-oriented, and commercially aware thinker with strong attention to detail
Existing Knowledge of ISS ESG research and products a plus
Excellent organizational and communication skills, particularly around communicating technical details to non-technical contacts
Absolute personal and business integrity
#LI-JG1
#ENTRYLEVEL
#OTHERS
#ANALYST
What you can expect from us
Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.
We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.
Let’s empower, collaborate, and inspire one another.
Let’s be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.
ISS ESG solutions enable investors to develop and integrate sustainable investing policies and practices, engage on responsible investment issues, and monitor portfolio company practices through screening solutions. ISS ESG also provides climate data, analytics, and advisory services to help financial market participants understand, measure, and act on climate-related risks across all asset classes. In addition, ESG solutions cover corporate and country ESG research and ratings enabling its clients to identify material social and environmental risks and opportunities.
Visit our website: https://www.issgovernance.com
View additional open roles: https://www.issgovernance.com/join-the-iss-team/
Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.