The Sales Support Analyst is an entry level position responsible for participating in a range of sales support activities including analysis of sales outcomes, opportunities and the creation of proposals in coordination with the Consumer Sales team. The overall objective of this role is to assist in providing a full range of support services to sales people and client segments.

Responsibilities:

Provide sales and service assistance to Relationship Managers in serving consolidated banking customersEnure that all service queries are resolved timelyResolve sales problems by identifying and selecting solutions from acquired technical experience and precedentDeliver quality service to customers and refer potential customers to Relationship ManagersAssist in meeting overall branch sales and service goalsAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Relevant experience preferredCustomer service experience preferredWorking knowledge of related industry practices and standardsConsistently demonstrates clear and concise written and verbal communication

Education:

Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Escolaridad:

Licenciatura ó Ingeniería Terminada / deseable título (Actuario, Informática, Computación, Finanzas, Economía, Tecnología e Información)

 

Deseable conocimientos en programación (Visual Basic /SQL/Phyton, etc):

ProcedimientosFuncionesMacros

Deseable conocimiento Nivel Básico  en PL/SQL:

DDL (Data Definition Languaje - lenguaje de definición de datos):DML (Data Manipulation Languaje - lenguaje de manipulación de datos)Interpretación y generación de consultas (Parámetros y Agrupaciones)

 

Indispensable Experiencia en Microsoft Excel (Nivel Intermedio):

Uso de Tablas DinámicasManejo de Funciones básicas (Buscar(v,h,x), Contar, Sumar, Promedio, .si.conjunto)Funciones lógicas, Matemáticas y de TextoCreación de Gráficos y gráficos dinámicosMacros

Indispensable contar experiencia en manejo de volúmenes de información

·       Indispensable Experiencia en Microsoft Access (Intermedio):

Consultas, actualizaciones, eliminación de datos.Creación y administración de tablasInterpretación/Conocimiento de Sql(Lenguaje estructurado de consultas)

 

Deseable manejo de Microsoft Power Point intermedio

Creación de presentaciones

 

Deseables conocimientos en:

TeradataSAS (Statistical Analysis System)SharePointLenguaje HTMLTableauProgramación C, C#Python

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Job Family Group:

Consumer Sales

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Job Family:

Consumer Sales Support

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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