The Infrastructure Intermediate Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks. **Responsibilities:** + Resolve moderately complex problems/projects through analysis, technical experience, and precedents; provide analysis for more complex issues, escalating as appropriate + Participate in testing activities, including the creation and execution of basic test scripts and evaluating results for possible enhancements + Complete control activities (risk, self-assessment, COB, audit, etc.) and makes recommendations for enhancements + Collect and organize requirements for hardware acquisition and deployment activities + Gather, compile and synthesize information regarding technology processes or systems; create and prepare reports + Assist in systems implementation/enhancements and post implementation activities + Reach solutions through technical experience and precedents + Exchange ideas and information in a concise and clear manner + Has the ability to operate with a limited level of direct supervision. + Can exercise independence of judgement and autonomy. + Acts as SME to senior stakeholders and /or other team members. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + 2-5 years of experience in a Technology Infrastructure role (education/professional) with demonstrated knowledge of operational process change and improvement + Effective written and verbal communication skills + Effective analytic/diagnostic skills + Ability to communicate technical concepts to non-technical audience + Ability to work with virtual and in-person teams, and work under pressure or to a deadline **Education:** + Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. General Roles and Responsibilities + Provide management, support, maintenance and performance & tuning the Middleware software and ensuring their availability, security and integrity. + Perform day-to-day support and maintain overall system ownership for Middleware and Production Support for applications. + Work with the team to ensure that the associated Middleware products and to ensure availability and optimum performance. + Proactively monitor the middleware and applications to ensure secure services with minimum downtime. + Responsible for documenting day-to-day support activity in the company Help Desk system and providing regular updates to management. + Be responsible for problem management including managing outages, resolution, co-ordination with stakeholders and communication + Ensure control processes are in place in alignment with Banamex policies + Provide 24x7 on call problem resolution + Support Engineering and Business projects. + Review request for changes (Business and Functional requirements, etc) . + Troubleshoot to determine root cause of problems in Production environments + Implement workarounds and temporary fixes + Perform Application and Middleware logs analysis + End-end Incident tracking and client follow-up, including postmortem + Work with 3rd level support (Product owner, application owner or Vendor) to troubleshoot and resolve issues. + Define and execute Contingency plans for applications (COB) + EOL, EOVS Track and remediation + Participate on Technical Audit review + Support Engineering architecture definitions + Provide support to Capacity Planning and Performance Management teams + Coordinate Middleware Installations Qualifications Requisite Knowledge/Capabilities + Strong Management and Leadership skill. + Strong knowledge on Middleware Solutions (e.g. Java/J2EE,Weblogic, .Net, Web Logic, , Websphere, SUN One Web, IIS, Siteminder, LDAP, security).WEBSPHERE expert is prefer + Strong knowledge on UNIX , Wintel , operating systems + Strong background on the Unix scripting (ssh, Shell, perl) General Attributes + Excellent interpersonal skills as team player and team leader + Strong communication and documentation skills in Spanish and English. + High level of personal and professional integrity. + Results orientation - commitment to follow initiatives through to completion. + Ability to break down complex problems and projects into manageable goals + Ability to analyze complex information and evaluate options. + Ability to negotiate and work under pressure + Ability to manage risk appropriately. ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Infrastructure ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.