Line of Service

Advisory

Industry/Sector

Technology

Specialism

Advisory - Other

Management Level

Associate

Job Description & Summary

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction.

ETIC, Compliance Graduate Program

About PwC ETIC - Egypt Technology and Innovation Centre 

PwC is opening a new Technology & Innovation Center in Cairo that will deliver high quality technology solutions to consulting Clients across the globe. The Centre will provide a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP & Oracle, to cyber security, data analytics, custom development and cloud services utilising AWS, Azure and Google, as well as expanding our existing managed services capabilities. 

The centre is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery to help shape and form this new venture.

Key Responsibilities:

Carry out basic due diligence checks on potential customers by running background checks and other checks as required by the client.

Respond to requests for information regarding appropriate KYC documents by conducting the necessary due diligence review for Low/Medium/High risk customers.

Proactively manage own work allocation and meet daily, monthly productivity and quality targets by seeking clear guidance, instruction or coaching to help fulfil your role

Update metrics trackers accurately and in a timely manner including client and relevant workflow systems.

Work collaboratively to drive ideas/solutions with peers, TL’s and managers which will improve Client and PwC’s efficiency process.

Be able to implement and adapt to new or changing processes quickly.

Proactively build relationships with all team members within PwC including engagement with client teams as well as customers of our clients.

Requirements

Fresh graduates with bachelor's degree in any field

Excellent command of English language skills

Excellent communication skills

A high level of attention to detail 

Demonstrate an inquisitive nature which is inclined to investigate, identify issues and solve problems.

Desirable

Fresh graduates with preferrable background within the financial services sector including Compliance Operations and Risk

Hold a financial crime related qualification

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Business Case Development, Business Development, Business Expansion, Business Model Development, Business Transformation, Channel Partner Management, Communication, Customer Analysis, Customer Engagement, Customer Experience (CX) Strategy, Customer Insight, Customer Relationship Management, Customer Retention, Customer Service, Customer Strategy, Customer Success, Customer Transformation, E-Commerce, Emotional Regulation, Empathy, Go-to-Market Strategies, Inclusion {+ 12 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date