EU Principal, Shipper Experience, Amazon Freight EU
Amazon.com
Customer Obsession is our heart. This role satisfies the heart's emotions with its head.
Amazon Freight Europe is looking for a Shipper Experience owner who thinks long term for customers and doesn't sacrifice long-term value for short-term results. They will lead our startup business to deliver still more for our externalized freight business customers to design and deliver a world class freight experience.
ABOUT THIS ROLE
The EU Principal, Shipper Experience will report directly into the leader of the Amazon Freight Europe business to revolutionize the experience for customers across Europe (including UK). They will be based in Luxembourg, London or Munich to tackle the most hotly debated topics within our startup organization. They will partner closely with Strategy, Product, Program, Operations and Commercial leaders to identify the challenges and opportunities in our organization, and come up with creative, customer-driven solutions to solve them. The Principal will work closely with the Shipper Experience Product team to influence our product buildout while diving deep with leaders across multiple areas to define customer problems and deliver the solutions.
ABOUT YOU
You’re a self-described ‘builder’ and ‘fixer’ with a passion for figuring out what the future looks like. You have a relentless focus on creating and improving customer value with a track record of doing so by close business partnering and influencing other teams. You’re a hands-on multitasker who can quickly change focus and balance the needs of the moment with longer-term goals. You love ambiguity and complexity and believe that even the toughest challenges are possible with the right amount of creativity, good judgment and hard work.
You have excellent problem solving, communication and organizational skills and the ability to influence stakeholders without direct authority and enjoy achievinge your results through other people, often without authority, making complex decisions simple through data while inspiring people at all levels in the organization. You proactively identify gaps and risks, and partner with senior leaders in and out of the organization to define creative solutions to solve them. You embody the rare combination of thinker and doer.
Key job responsibilities
•Influence wider Amazon teams to secure collaborative, efficient solutions for our customers, re-using existing capabilities wherever possible.
•Build long term product plans, working alongside our product team, who specifies new products and features, our tech team that builds them, our operations that deliver them, our commercial team that sells them as well as the Amazon Freight teams outside EU.
•Stay close to the operational realities of our business, recognizing that what we will build has its foundation in the work of our Associates and partners on sites and in vehicles.
•Develop and build relationships with all employees for increased efficiency and responsiveness of existing operations, and help define new operational strategies by working with EU AF Director and other executives on special projects.
About the team
At Amazon Freight, we blend advanced technology with Amazon's network of 6,500+ owned trailers and 13,000+ trusted carrier partners across UK & EU to move freight; simply and reliably. We apply the same customer obsession that we are known for in the consumer business to the Business to Business segment, aiming to partner with our customers to meet the demands of today while helping to navigate the road ahead. The team is diverse and intercultural with passionate members with a team-focused attitude. Across Amazon, we have committed to reach net-zero carbon by 2040, ten years ahead of the Paris Agreement and we take this commitment seriously in Amazon Freight too. We’re not there yet but if this sounds interesting, maybe you can help us get there.
Amazon Freight Europe is looking for a Shipper Experience owner who thinks long term for customers and doesn't sacrifice long-term value for short-term results. They will lead our startup business to deliver still more for our externalized freight business customers to design and deliver a world class freight experience.
ABOUT THIS ROLE
The EU Principal, Shipper Experience will report directly into the leader of the Amazon Freight Europe business to revolutionize the experience for customers across Europe (including UK). They will be based in Luxembourg, London or Munich to tackle the most hotly debated topics within our startup organization. They will partner closely with Strategy, Product, Program, Operations and Commercial leaders to identify the challenges and opportunities in our organization, and come up with creative, customer-driven solutions to solve them. The Principal will work closely with the Shipper Experience Product team to influence our product buildout while diving deep with leaders across multiple areas to define customer problems and deliver the solutions.
ABOUT YOU
You’re a self-described ‘builder’ and ‘fixer’ with a passion for figuring out what the future looks like. You have a relentless focus on creating and improving customer value with a track record of doing so by close business partnering and influencing other teams. You’re a hands-on multitasker who can quickly change focus and balance the needs of the moment with longer-term goals. You love ambiguity and complexity and believe that even the toughest challenges are possible with the right amount of creativity, good judgment and hard work.
You have excellent problem solving, communication and organizational skills and the ability to influence stakeholders without direct authority and enjoy achievinge your results through other people, often without authority, making complex decisions simple through data while inspiring people at all levels in the organization. You proactively identify gaps and risks, and partner with senior leaders in and out of the organization to define creative solutions to solve them. You embody the rare combination of thinker and doer.
Key job responsibilities
•Influence wider Amazon teams to secure collaborative, efficient solutions for our customers, re-using existing capabilities wherever possible.
•Build long term product plans, working alongside our product team, who specifies new products and features, our tech team that builds them, our operations that deliver them, our commercial team that sells them as well as the Amazon Freight teams outside EU.
•Stay close to the operational realities of our business, recognizing that what we will build has its foundation in the work of our Associates and partners on sites and in vehicles.
•Develop and build relationships with all employees for increased efficiency and responsiveness of existing operations, and help define new operational strategies by working with EU AF Director and other executives on special projects.
About the team
At Amazon Freight, we blend advanced technology with Amazon's network of 6,500+ owned trailers and 13,000+ trusted carrier partners across UK & EU to move freight; simply and reliably. We apply the same customer obsession that we are known for in the consumer business to the Business to Business segment, aiming to partner with our customers to meet the demands of today while helping to navigate the road ahead. The team is diverse and intercultural with passionate members with a team-focused attitude. Across Amazon, we have committed to reach net-zero carbon by 2040, ten years ahead of the Paris Agreement and we take this commitment seriously in Amazon Freight too. We’re not there yet but if this sounds interesting, maybe you can help us get there.
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