As a member of the EU Reverse Logistics Operations (ReLo Ops) Quality team, the Program Manager drives ReLo Quality which includes the dimensions of Customer Experience, Asset Recovery, Process Standardization and Error Rates.
EU ReLo Ops run 20+ Customer Return operations across EU. The Program Manager fills the Subject Matter Expert role for some of the crucial processes, product segments, and metric tools. He/she initiates and manages cross-functional, cross-departmental and international projects and improvement programs. The Program Manager independently analyzes KPI performance and processes, identifies opportunities for process improvement or defect elimination, and achieves process optimization and new process definition - for specific product segments, or overall. He/she creates new metric tools, pilots them with Operations, and rolls them out across all EU Return Centers. ReLo Ops key metric tools cover all ReLo KPIs on EU level and operational level (Return Center and below).
The role will include 20-30% of business travel, mostly across EU.

We are open to hiring candidates to work out of one of the following locations:
LUX or EU ReLo sites