Position Title: EUC Engineer

Position Type: Regular - Full-Time ​

Position Location: New Delhi 

Grade: Grade 04 

Requisition ID: 34497 

JOB PURPOSE:

We are seeking a skilled and experienced End-User Computing (EUC) Engineer to join our dynamic I&O team at McCain. You will be responsible for providing technical leadership, strategic guidance and technical expertise for personal computing hardware (Desktops, Laptops, Mobiles, Tablets) and Managed Print Services. You will evaluate and recommend the use of technical enablers and human centric products & services for McCain. This role requires strong technical expertise, industry trend, and effective communication abilities with McCain senior executives.

KEY RESPONSIBILITIES:

· End-User Device Management: Evaluate, test, deploy, configure, and maintain laptops, desktops, mobile devices, tablets, printers and peripherals across the organization.

· Operating Systems & Software Management: Install, configure, and upgrade operating systems (Windows, macOS, android etc.) and software applications for end-users.

· Troubleshooting and Support: Provide technical support to end users for hardware, software, and networking issues, ensuring quick resolution and minimal downtime.

· Security Management: Implement security best practices, including the deployment of endpoint protection software, encryption, and patch management.

· Automation & Scripting: Develop scripts and automation processes to streamline device provisioning and support tasks.

· User Onboarding/Offboarding: Manage device provisioning, setup, and configuration for new employees, and decommissioning for exiting users.

· Virtual Desktop Infrastructure (VDI): Administer VDI (Windows 365) solutions and related technologies to ensure a smooth user experience.

· Documentation: Maintain accurate documentation for device configurations, support procedures, and troubleshooting guides.

· End-User Training /Upskilling: Provide training and assistance to end users on new technologies, systems, and processes. Also, coaching/mentor regional tech specialists on the end user devices.

· Performance Monitoring: Regularly monitor end-user devices to ensure proper performance, troubleshoot any issues, and perform proactive maintenance. Drive continuous improvements.

· Vendor Management: Liaision with equipment vendors and service providers to procure necessary hardware, software, and services. Manages vendor relationships, and ensures that deliverables meet quality standards.

· Emerging Technology: Stay informed about emerging trends and best practices in EUC technology and recommend innovative solutions to enhance the organization's digital workplace environment.

KEY QUALIFICATION & EXPERIENCES:

· Bachelor's degree in computer science, information technology, or a related field.

· 10+ years of IT experience in 5+ years of experience in EUC Engineering role in any global organization.

· In-depth knowledge of modern PCs, mobiles, Tablets, operating systems (Windows, macOS, android) and device management tools.

· Hands-on experience with endpoint security, patch management, mobile device management (MDM).

· Strong problem-solving and troubleshooting skills. Ability to work independently and in a team.

· Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users and provide support in a clear and concise manner.

· Experience with Microsoft 365 and other enterprise productivity tools.

· Familiarity with IT service management (ITSM) tools and processes, such as ticketing systems and incident management and request fulfillment procedures.

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace.  As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger. 
 
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
 
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Employee Privacy Policy 

Job Family: Information Technology      
Division: Global Digital Technology 
Department: ​Workplace Services ​
Location(s): IN - India : Haryana : Gurgaon 

Company: McCain Foods(India) P Ltd