FROM WINNING CONSULTING, we are seeking a Client Service Specialist to join our teams on a project with a major banking sector client in Madrid.

RESPONSIBILITIESManage client portfolios with a focus on Know Your Customer (KYC) requests.Continuously interact with internal and external clients via calls, chats, meetings, and emails to ensure smooth onboarding and refresh processes.Maintain end-to-end case tracking, acting as the link between clients, KYC analysts, and compliance teams.Analyze and apply onboarding requirements for new entities.Proactively escalate and manage cases of non-responsiveness.Coordinate with stakeholders to optimize processes and resolve case statuses.Deliver daily reports and management information summaries (MIS).Identify and address process gaps, sharing best practices for improved efficiency.Ensure all standard operating procedures and related documentation are updated and approved.Provide operational support, handle escalations, and deliver training to teams as needed.HARD & SOFT SKILLSAcademic Requirements: Bachelor’s degree from an accredited institution.Languages: High proficiency in English and German.Technical Knowledge: Familiarity with money laundering schemes and compliance processes.Interpersonal Skills: Strong communication abilities and capacity to build relationships with local and global teams.Other:Proactive, independent, and client-oriented profile.Ability to thrive in fast-paced environments and meet tight deadlines.Excellent confidentiality management skills.AVAILABILITY

Immediate availability with a full-time commitment.

WORK MODE

Hybrid work model (on-site in Madrid and remote).

WHO ARE WE?

Our Vision
We were born in the age of change to transform the way management problems are understood and solved: through scientific thinking and scientific methods. BECOME WINNERS TOGETHER.

Our Mission
To identify, produce, and apply scientific knowledge to address our clients’ toughest management challenges. WE DELIVER COMPLEX PROBLEM SOLVING.