Introduction to the jobTechnical Support Engineer (TSE) Provides technical equipment support to ASML field service engineers and customers by analyzing and solving complex technical equipment problems. Responsible for creating forward looking action plans, both remote and - when needed - in the customer fab to execute complex technical actions. Acts as a diagnostics expert with in-depth equipment knowledge on installed base systems and new products. Responsible for identifying and recognizing structural issues, finding workarounds to mitigate issues and driving structural issue resolution via the corresponding channels in the central organization

 

Role and responsibilitiesProvide support to internal and external customers by solving escalated problems and providing information to ensure the optimum machine performance criteria are met in the field.Develops and implements solutions to unusual and complex technical problems escalated from field service or by customersEscalates problems to Equipment support per ASML procedure including complete and accurate data and problem descriptions.Performs data analysis of systems to resolve problems and/or to improve system performance.Recommend and implement improvements to the hardware and/or process parameters and/or associated methodologies/procedures pertaining to the repair/set-up of the ASML tools.Communicate with Global Support Center or D&E (R&D) to get a containment or action plans to solve various machine problems and communicate with field team and/or customer to execute prepared action plans.Knowledge transfer to internal/ external customerContribute to system performance improvement and to satisfy customer’s production plan by offering efficient technical supportAnalyze EUV CO2 laser system issues and improve CO2 system performanceTechnical leading for CO2 laser system with Optical path / Alignment / PowerProvide solutions of complex technical problemKnowledge in Laser / Optics / Physics / Electronics / Mechanics / Data interpretation / programing

 

Education and experienceBachelor’s Degree or above in an Engineering discipline.Experience should encompass working with and understanding issues in the semi-conductor manufacturing processExperience in the knowledge of Optics, Electronics, Mechatronics, Computer science and related disciplines or equivalent experienceExperience in semiconductor service engineering or research

 

SkillsFluent English (verbal and written)Clear and effective communication skillsLogical / analytical thinking / Data analysisCapable of dealing with a broad range of technical subjectsGood at multi-tasking and hands on skillsProactive, self-driven and flexible, Self-learnerStrong ownership for solving issuesFlexible in working hours and/or work environmentsAbility to work independently; self-motivated.

Working Location: Icheon

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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