This role is categorized as hybrid. This means the successful candidate is expected to report to the Warren Technical Center, three times per week, at a minimum or other frequency dictated by business needs.
The Role:
Are you passionate about electric vehicles and eager to make a difference in the automotive industry? As an EV Battery Support Specialist, you will play a crucial role in supporting our dealers throughout the EV Battery and Rechargeable Energy Storage System (RESS) replacement process. Your focus on safety and quality will ensure that every step is executed flawlessly.
In this dynamic position, you will collaborate with Technical Assistance Center (TAC) Advisors and Escalation Team Members to diagnose and resolve vehicle concerns. You will also work closely with Brand Quality and Engineering teams to address new issues as they arise
. As a primary contact for your area, you will engage across Global connected Customer Experience Business Units, Field Personnel, and Leadership, making a significant impact on our operations.
What You’ll Do (Responsibilities):
Champion Safety: Support dealers throughout the RESS replacement process, ensuring safety is prioritized at every step.
Expert Coordination: Facilitate Customer Experience and Engineering teams in connecting with Dealers and Field teams as needed, ensuring seamless communication and updates.
Synchronized Communication: Keep Technical Assistance Center Cases and internal communications aligned with updates from dealers and internal teams for efficient resolution.
Field Support: Assist the Field Response Team (FRT) in coordinating efforts with dealers and Field Service Engineers (FSEs) to enhance dealer support.
Innovate Processes: Contribute to the development of business tools, processes, and documentation that streamline operations and improve efficiency.
Training Development: Support the creation and updating of training materials for Peers, Technical Assistance Center Agents, and other Customer Experience business unit teams to foster a knowledgeable workforce.
Leadership Communication: Summarize critical issues and resolutions, effectively communicating insights to leadership to drive informed decision-making.
Relocation: This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
Additional Job DescriptionRequired Qualifications:
2-3 years of Automotive Technical Experience (Dealership/Technical Assistance Center)
Customer focused & interpersonal skills.
General knowledge of most automotive systems (EV/Hybrid, restraints, powertrains, transmissions, or chassis components or in combination)
Excellent oral and written communication skills.
Excellent analytical & problem-solving skills.
Excellent organizational skills.
Ability and willingness to work in a cross functional & team-focused work environment.
Ability to multi-task in a busy environment and work independently or with other team members.
Ability to identify unique situations and escalate accordingly.
Ability to work independently with minimal guidance.
Ability to be flexible and at times work extended and non-core hours to ensure issues are worked to resolution.
Preferred Qualifications:
Automotive Service Excellence (ASE) Certified for Hybrid/Electric Vehicle
Proficient with GM internal websites and tools including Siebel, GMA, GWM, Global Connect, and MS Office products.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE
About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join UsWe aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits OverviewThe goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.