**Job Description** This role is categorized as **hybrid** . This means the successful candidate is expected to report to the Warren Technical Center, three times per week, at a minimum or other frequency dictated by business needs. **The Role:** Are you passionate about electric vehicles and safety? We are looking for an enthusiastic EV Battery Support Analyst to join our dynamic team! In this role, you will play a crucial part in supporting our dealers throughout the EV Battery/Rechargeable Energy Storage System (RESS) replacement process. Your focus on safety and efficiency will ensure that our cutting-edge technology is handled with the utmost care. **What You’ll Do (Responsibilities):** + **Champion Safety:** Lead the charge in ensuring safety throughout the RESS replacement process, making it your top priority at every step. + **Collaborate with Experts:** Engage with Technical Assistance Center (TAC) Advisors, Escalation Team Members, Brand Quality, and Engineering to facilitate a smooth and safe repair process. + **Remove Roadblocks:** Work with cross-functional teams to identify and eliminate any obstacles in the repair process, ensuring swift resolution. + **Empower Dealers:** Develop, update, and publish comprehensive training materials on RESS and vehicle safe handling, equipping dealers with the knowledge they need to manage EVs & RESS Replacements confidently. + **Field Support:** Assist the Field Response Team in coordinating with dealers and Field Service Engineers (FSEs) as needed, ensuring seamless communication and support. + **Monitor and Support:** Support Customer Experience and Engineering teams in connecting with Dealers and Field teams as needed, ensuring seamless communication and support. + **Track Progress:** Ensure all RESS replacements at dealers are tracked effectively, facilitating timely returns for Root Cause Analysis. + **Data Analytics:** Analyze data related to RESS replacements, identify trends, and support process improvements through data dashboard and reporting development. + **Communicate Effectively:** Summarize critical issues and resolutions, providing clear and concise updates to leadership and team members. **Relocation:** This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. **Additional Job Description** **Required Qualifications:** + 2- 3 years of experience with vehicle systems, prior automotive service, engineering experience, or related + Strong customer focus and interpersonal skills. + Excellent oral and written communication skills. + Strong analytical and problem-solving abilities. + Exceptional organizational skills and the ability to multi-task in a busy environment. + Ability to work independently or collaboratively in a team-focused environment. + Flexibility to work extended and non-core hours as needed to ensure issues are resolved. + General knowledge with automotive systems **Preferred Qualifications:** + Development skills with experience in BI and analytical tools such as Microsoft Power BI and SQL + Bachelor of Science Degree in Engineering (preferred), Automotive, or equivalent degree + **GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.** **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team. **Benefits Overview** The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others: • Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents; • Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family; • Company and matching contributions to 401K savings plan to help you save for retirement; • Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; • Tuition assistance and student loan refinancing; • Discount on GM vehicles for you, your family and friends. **Diversity Information** General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer. We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities. **Equal Employment Opportunity Statements** GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​ We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: **Our Company (https://search-careers.gm.com/en/working-at-gm/)** **Our Culture** **How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)** Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. **Explore our global location** **s** The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.