Be the brand leader and provide guidance and leadership to the Food and Beverage and Rooms departments, ensuring consistent compliance with hotel policies, brand standards and quality guest service.  Operate as the Manager on Duty for the entire hotel during the evening/scheduled shifts. 

What will my day to day responsibilities be?

Recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Ensure front of house staff to include: Telephone, Front Office, Guest Services, quality food, service and cleanliness are providing service per the brand standard audit. Manage hotel’s daily quality process including associate improvement audits in compliance with Crescent standards of product and performance and Marriott Brand Standards. Manage hotel’s food and beverage daily quality process. When needed, utilize conflict management to resolve problems with staff and guests. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Communicate both verbally and in writing to provide clear assistance to staff and guests. Conduct daily standup meetings, provide feedback from guest satisfaction comment cards and provide guidance according to standards to Department Heads and associates. Implement and coordinate the Manager on Duty program to include scheduling management team as needed for the evening AC activation guest experience.

It's up to you to keep our staff and guests safe!

Remain calm and alert especially during emergency situations and heavy hotel activity. Follow and implement detailed “Red Book” emergency steps or utilize problem resolution by using experienced judgment and discretion.

What are we looking for in a Manager on Duty?

Must have the ability to communicate in English.  Self-starting personality with an even disposition.   Maintain a professional appearance and manner at all times.        Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadlines, analytical ability and the planning, organization development and coordination of work projects.  Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.  Ability to be mobile for significant distances between and within building on the property.  Ability to observe performance and detect signs of emergency situations and respond with proper action

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day.