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Position Summary:

This position is responsible for providing labor support for various positions supported by the Support Operations department.

Primary Duties and Responsibilities: includes but not limited to:

Performs cashiering functions during events in various departments including; Cashiering Operations, Events, Food and Beverage, Retail and TransportationPerforms Food and Beverage jobs including; Attendant, Houseperson, Host and ServerPerforms as a member of Events Security to provide service and safety to our guestsPerforms Transportation jobs including: Valet Dispatcher, Traffic Controller and Coat Room AttendantPerforms company jobs in Events, Promotions, Marketing, Human Resources and Sports and Entertainment

Secondary Duties and Responsibilities:

Delivers outstanding guest service with a friendly, positive and helpful attitudeDevelops the appropriate job knowledge and task mastery of assigned positionsAbility to make sound judgments and decisions within department guidelinesWorks closely with department supervisors and managers to assist with daily activitiesMaintains the safety and security of patrons, performers and tour personnel throughout the propertyCommunicates in a clear, concise and professional manner in verbal, written and radio communicationsPrepares, sorts, keeps count and arranges inventory for gift distributionsUses computer software to register guests in a quick and professional mannerExecutes principle of SMART; detection of false identificationDirects vehicular traffic in parking lots and garages throughout the property

Minimum Education and Qualifications:

High School Diploma or equivalentMust be able to effectively communicate in EnglishThorough knowledge of point of sale system and cash handling accuracyPrevious customer service experience or experience dealing with the publicMust have a valid driver’s license and be insurable through the company rider

Competencies:  Incumbent will master the following competencies while in this position:

Good communication skillsGood organizational and multi-tasking skillsFriendly, positive and outgoing personality

Training Requirements:

Varies depending on job assignmentKnowledge of department policies and proceduresKnowledge of the property and its offeringsKnowledge of the arena’s emergency evacuation plan

Physical Demands and Work Environment:

Must be able to work in a high energy environment with smoke, loud noises and low lightingMust be able to lift up to 50 lbs.Must be able to stand, walk and climb stairs for extended periods of timeMust be able to work outside in various weather conditionsMust be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job.  Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

Work Shift:

On Call

Knock, knock. Hear that sound? That's opportunity!

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.