Job Description:

The Events Coordinator will serve as the liaison with Event Service Managers and all operational departments with onsite meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in house groups.

Responsibilities:

Assist Event Managers as the onsite liaison between Meeting Planner and operational departments. Communication with all Event Managers and Meeting Planners to ensure seamless experience. Basic knowledge of hotel departments and purpose in fulfilling guests’ needs. Manage and assist all aspects of hotel events to include day to day coordination. During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences. Being proactive in problem resolution, keeping clients advised on current status of events and functions, including items pending that need follow up. Multi-task and prioritize multiple requests and information; time management skills are necessary. Utilize Delphi for generation of necessary documents and changes as needed. Detailed knowledge of the hotel meeting space, group dynamics and event details. Special projects as assigned by Department Manager. Attends daily Banquet Event Order meetings and weekly resume meetings as needed. Recommends special outside services when required. Coordinates and attends pre-convention meetings prior to conference when scheduled.

Qualifications

Education:

High school diploma or equivalent vocational training certificate required. Some college or college degree preferred. Degree in hospitality management preferred.

Experience:

Previous catering, convention services, or sales support experience preferred in a large convention hotel. Other relevant event, meeting planning, or hotel operations experience will be considered.

Computer Skill & Other Technical Skills:

Ability to accurately and efficiently input information into computer systems, with developed computer proficiencies. Delphi experience strongly preferred.

Communication:

Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.

Other:

Must be customer-service oriented and have excellent hospitality skills.

Must be able to calculate basic mathematic functions.