Doubletree by Hilton Abilene Downtown Convention Center is in the heart of Abilene with 200 guest rooms and 23,000 sq. feet of meeting space. Our sales, catering, and events team is dynamic, fun and energetic and a great place to work! We are looking for an Event Manager to join our team to detail and execute amazing events. This is a great opportunity to be a part of a Hilton Corporate Managed property in the heart of Abilene, TX! 

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Department Overview

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The Catering and Events Department is responsible for the management of contracted groups and social event food/beverage and meeting room revenues and experiences, room block management, negotiation of supplier services. Ensuring event planner satisfaction while meeting and or exceeding department and individual revenue goals.

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Position Statement 

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As an Event Manager you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience.

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Position Summary

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As a Team Member, your essential functions in this role include such things as:

\n\nTo organize, plan and prioritize your duties by developing plans and goals. \nTimely communication to internal and external clients via telephone, email, written documents or in person. \nCreate and maintain relationships with clients to set and meet client expectations and deliver on those expectations. \nDemonstrate knowledge of job systems, products, booking systems, and processes. \nResolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. \nSelling and influencing both internal and external clients. \nMake decisions and solve problems by analyzing and evaluating the issues and determine the best solution. \nEnsure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. \nParticipate in customer site inspections and assist with the sales process as necessary. \nOther duties as necessary based on business needs \nRegular attendance\n\n

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What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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